Administrator- Lambeth

3 days ago

Lambeth, United Kingdom Service Care Full time

Role: Administrator
Location: Lambeth

Role description:
A Forensic Support Officer will process a forensic submission from receipt to conclusion, ensuring that submissions are accurately processed, allocated and recorded. They will be the first point of contact for internal and external customers seeking advice on a forensic investigation and provide an effective, efficient administrative support function for the Directorate of Forensic Services.

Knowledge, Skills & Experience:

- Ability to manage workloads and resources
- Excellent communication and interpersonal skills
- Awareness of the rules regarding evidence gathering, exhibit handling, continuity, integrity and the Criminal Justice System and be prepared to offer evidence and attend court if required.
- Ability to build effective relationships with customers, colleagues and stakeholders
- Ability to manage customer expectation
- Desirable to have an understanding of the technical and procedural processes within Forensic Services.
- Confident decision maker and problem solver
- Manual handling essential to transport exhibits.

Key activities:

- To accurately input essential data, interrogate, monitor and review both local and MPS Case Management Information Systems and any other databases relevant to role.
- Provide an initial point of contact for all enquiries directed to the team. Provide a help-desk / liaison service for a variety of telephone, electronic and personal callers.
- Quality assure submissions to ensure accuracy of information and compliance with procedure. Reject exhibits which do not conform to prescribed standards.
- Flexible working to meet operational demand
- Create work packages and assign submissions according to forensic requirement and in line with procedures and contractual obligations. Store exhibits in line with rules of continuity and integrity.
- Prioritise workload according to the level of urgency of each case and regularly review and monitor cases to manage priorities.
- Process identifications/ matches in accordance with requirements
- Provide Management Information and Key Performance Indicator reports to line managers as required
- Complete administrative functions in association with tasks undertaken providing administrative support to the technical team.
- Provide timely and accurate minutes of Forensic Services team meetings
- Manage post production process of images
- Analyse, interpret and rectify problems with images and equipment in line with service protocol

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