Refuge Worker

**Location**

Greater London, Lambeth

**Vacancy Type**

Fixed Term Contract/ Part Time

**Application Deadline**

Thursday, August 28, 2025

**Interview Date**

Friday 5th Septembe2025

**Job Summary**

**Location**: Lambeth

**Salary**:Unqualified**: £16,953 - £17,947.80 per annum (Pro-rated based on an FTE of £28,255 - £29,913 per annum)

**Qualified**:£17,953.80 - £19,573.80 per annum (Pro-rated based on an FTE of £29,923 - £32,623 per annum)

(Please note that applicants are usually appointed at the bottom of the relevant band)

**Hours**: 22.5 hours per week

**Contract**:Fixed Term Contract (Until 31st March 2026)

**Closing Date**:Thursday 28th August 2025

**Closing Time**: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Refuge Worker at Solace Women's Aid.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

**About the Service**

We have two refuges in Lambeth and provide emergency accommodation to women and children fleeing domestic abuse and sexual violence. We are there for women at a time of crisis and help families take their first steps to freedom and recovery.

**About the Role**

Do you enjoy working in a fast-paced environment where no day is the same

This role requires using your initiative and proactive attitude than reactive.

You will also be working with women who are in trauma and can be in crisis requiring you to be empathetic but aspirational. You will provide advice and support to women who have experienced domestic abuse in a refuge setting, across the three sites. You will carry out risk and needs assessments, develop support plans and carry out key work with women survivors. You will be expected to work in one of the three Refuges as part of your role

Some of the tasks you will be required.
- Support - Induction, Risk Assessments, Domestic Abuse, Mental Health, Benefits, Debt Advice, Move On, maintain accurate recording on Solace case management system and ensure regular reviews are carried out.
- Frontline delivery of support directly to service users
- Repairs Identification/reporting/meeting contractors
- Void inspections, basic void works - i.e. clean/clear, furniture, welcome packs
- Service Users Arrears & HB Claims and benefits - Identify arrears of concern & raise to Service Manager
- Helping service users understand housing benefits/welfare benefits available to them
- Initial Safeguarding Reports
- Deliver Clear Outcomes - contractual deliverables or Solace standards
- Multi agency working involved with Service Users
- Support service user to access other community services
- ED&I Awareness-needs for SU’s including organising EDI activities.
- Promoting SU involvement activities.

Please note this list is not exhaustive and you will be required to carry out tasks delegated to you by your line manager.

**About You**
- You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies.
- You should have an understanding of the homelessness process, either professionally or personally.
- You will have a working knowledge of the available legal remedies, housing and welfare benefits, as well as experience of providing workshops.

Outside of this, you will have excellent administrative and time management skills and the ability to effectively manage a caseload.

**What we can offer you**

We provide a comprehensive benefits package to all our employees, including:

- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme

**How to apply**
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or