Telephone Answering Agent
4 days ago
**Responsibilities**
- Handle incoming customer calls with professionalism and courtesy, ensuring a positive experience for each caller.
- Provide accurate information regarding products and services, addressing customer queries effectively.
- Perform data entry tasks to maintain up-to-date customer records and interactions in our system.
- Utilise strong analysis skills to identify customer needs and recommend appropriate solutions.
- Engage in upselling opportunities by promoting additional products or services that may benefit the customer.
- Demonstrate excellent phone etiquette while maintaining a friendly and approachable demeanour.
- Collaborate with team members to enhance overall service delivery and resolve complex issues when necessary.
- Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.
**Experience**
- Previous experience in a customer service role is preferred but not mandatory.
- Proficiency in data entry with attention to detail is essential.
- Strong communication skills with the ability to convey information clearly and effectively.
Over time, we began answering calls for our clients, instead of making them. And Answer My Phone was born
Pay: £24,420.00-£33,483.26 per year
**Benefits**:
- Flexitime
- On-site parking
Application question(s):
Work Location: In person
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