Gp Receptionist

Orchard Surgery is situated in Bromborough village and currently have a patient list of nearly 6000 patients in the local area. We are a 3 Partner practice, with 4 salaried GP's, Nurse Clinician, Practice Nurse team, HCA, 3 GP Registrars and a wide team of varied healthcare roles working at the practice.

We are proud to be a recognised training practice and regularly have GP Registrars and medical students working at the surgery completing their GP Training, being mentored by our GP's.

We are also a Military Veteran Support surgery and are part of the Green Impact Project, working towards a more greener, sustainable way of working.

We are looking to recruit a part time GP Receptionist. The role would be to work as part of the reception team, providing first contact for both patients and outside services.

**Main duties of the job**

Duties include: Answering the telephone, booking appointments, answering patient queries via telephone and face to face, triaging patients for the correct type of healthcare, demonstrating confidentiality at all times, liaising with secondary care, pharmacies and other services, paperwork, to work within the guidelines and policies of the Practice, general office duties.

Knowledge of EMISWeb would be an advantage but not essential as full training will be given.

Hours to be confirmed but you will be needed to work both early morning and late evening. Our core opening hours are 8.00am - 6.30pm (Thursday closing is 8.00pm)

**Overview of your organisation**

Here at Orchard surgery we have a diverse team of both clinical and non-clinical staff, giving a varied set of skills to bring excellent service to all our patients.

We are a professional yet friendly team who all work well together and support each other within our roles.

£10.90 per hour (paid monthly)

6 months probationary period

Annual leave entitlement is 5 weeks (pro-rata) plus bank holidays.

JOB TITLE: Care Navigator (Patient Services Team)

REPORTS TO: Office Manager

HOURS: 1 post, 16-23 hours per week (hours to be confirmed but will be within the core opening hours 8.00am - 8.00pm. Hours will include a late finish). Core rota will given but flexibility is required to suit business needs.

Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Handling of medical records
- Read code information identifies through patient contact for example 'Carer'

Dealing with Patients
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address
- Provide care navigation in person and over the phone by enquiring about need and signposting accordingly
- Ensure detailed information about complaints or issued are shared with the Office Manager and Practice Business Manager
- Check pink box during every contact and offer services eg: shingles, flu, BP

Appointments
- Process appointment requests with the most appropriate member of the practice team
- Deal with visits requests in line with practice policy
- Booking in domiciliary bloods

Computer
- Add new patient registration forms on to EMIS and follow up with any areas that needs attention
- Process repeat prescription request in accordance with Practice guidelines
- Process registrations for patient access and/or deal with any enquiries
- Creating the blood forms and urine sample forms
- Creating choose and book referrals to the correct dept. and liaising with patients if it is directly bookable

Telephone
- Have working knowledge of telephone system
- Answer calls in a timely manner as a priority
- Chasing results from the different labs

Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm
- Tasks that you deal with should where possible be dealt with solely by you to avoid unnecessary handover
- Ensure notice boards are tidy and up to date with relevant information
- Ensure patient leaflets are kept up to date
- Support patients to use the health promotion room

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such i