Lettings Associate

**Lettings Associate | Home Made**

We are looking for our first full time team member for Birmingham We are growing, with multiple sites in the Birmingham area - lots of opportunity for growth and making your mark for the right person.

At Home Made we focus on creating a high-performance environment and celebrating success together. This role is part of our field sales team, working together to achieve a common goal of finding the right property for prospective renters and above all, making it a stress free, transparent experience

This is an ideal opportunity for someone looking to accelerate their development with a rapidly growing property technology start-up. This role is a remote role, working within the Birmingham area, with quarterly trips to London to reconnect with the team in person. The role will also require travel outside of Birmingham depending on business requirements (i.e. Watford, London). _*note that all travel is done through public transport_

No prior real estate experience is required, but sales skills and customer service is a must.
- **Salary**:_ _Basic £25K + competitive uncapped commission (OTE £60,000+)_
- **Working Hours**:_Tuesday to Saturday 9am-6pm including evening viewings depending on demand.

**You have my attention... tell me more about Home Made**

Home Made is a fast-growing property technology company that is fixing renting for good By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

**Role responsibilities**:
The Lettings Associate will play a vital part in developing face-to-face relationships with our customers and delivering high-quality offers on marketed properties.

Your responsibilities would include:

- Work with our large Build to Rent portfolios and conduct viewings with prospective renters on a daily basis.
- Provide strong customer service to prospective renters prior, during and post viewings. From introducing potential renters to their future homes, to supporting them in making that all-important decision, you'll play a pivotal role in shaping their rental experience
- Showcase your knowledge and expertise, by highlighting the unique qualities of our properties, from the amenities, room capabilities, building offerings, to the best local parks, coffee shops, bars etc, tailoring your recommendations to each customer's lifestyle.
- Diligently and comprehensively record data for client reporting
- In quieter times jump on the phone to answer further inquiries - options for additional commission if you book in a viewing, conduct the viewing AND they move in.
- Work in partnership with our Account Management teams and Operations teams to get the best out of our properties and operating processes
- Head down to our London office on a quarterly basis to connect with the wider team for training and team events.
- Be a Home Made culture and values champion internally and externally - professionalism, integrity and customer centricity are key to our Sales Associates standing out from the rest, our expectations are high

**About You**:

- You enjoy the world of sales and embrace a customer-first mentality
- Strong communication skills, professional and personable
- A self-starter who is driven to succeed and loves hitting targets
- You’re a quick thinker and capable of assessing a customer’s needs
- Possess fantastic organisational skills so you can manage and prioritise your time/tasks effectively

**Benefits of working with us**:

- Competitive Holiday: 24 days leave + your birthday off
- Office events (summer social and Christmas party)
- Opportunities to upskill in your career through our Learning and Development Programs
- Employee perks - discounts for your favourite stores, cinema etc
- **We are an equal opportunity employer**_

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£60,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Please confirm your notice period
- The role involves daily travel across Birmingham using public transport. Please confirm you are happy with this setup.

Work authorisation:

- United Kingdom (required)

Work Location: On the road