Visitor Experience Officer
3 days ago
We have an exciting opportunity to join our team as a Visitor Experience Officer on a permanent basis and we’d love you to bring your skills to the biggest conservation charity in Europe.
**Some weekend work will be required.**
**A driving licence is essential for this role.**
What it's like to work here:We are looking for someone to join the Countryside team working across a number of sites within the South Downs West, including but not limited to Harting down, Woolbeding and Black Down. You'll help keep the car parks well presented and also look at wider visitor welcome issues across the South Downs West like public access, interpretation and signage.
What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation at the property. Working alongside the Ranger team and Regional Experiences & Visitor Programming Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.
Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the car parks and posters/ signs around the property are well presented, clear and consistent.
Who we're looking forIt’s a significant role across many countryside sites, and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:
- Good communication skills, enabling strong relationships, both externally and internally
- Experience of working to multiple deadlines and managing own workload
- Some practical knowledge required to maintain car parks. Mowing and strimming etc
- Outstanding organisation and planning skills, and a good eye for detail
- A hard working approach, be committed and able to work as part of a team
- Experience of producing interpretation, marketing or promotional material
- Knowledge of relevant Health & Safety procedures
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (22.5 hrs pw)
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