Client Liaison Officer

5 days ago

Hatfield, United Kingdom Canford Law Full time

**_Role Overview_**

Canford Law are a young, but rapidly expanding Law firm, operating out of three locations. Our registered office in Hatfield is looking for a new Client Liaison Officer to join the team. As the firm has ambitions to continue its growth trajectory, we require a diligent, self-motivated individual to work in what will be a key role within the organisation.

**_Day to Day Responsibilities_**

The main responsibility of this role is to send all initial correspondence to our client’s, including our retainer. We require this retainer to be completed and returned as soon as possible and so once it has been sent, the Client Liaison Officer is responsible for chasing the client periodically, for them to return the retainer.
- Draft and send initial correspondence to clients on new cases, including our retainer (authority to act)
- Contact insurance companies and solicitors with initial correspondence and letters of intent.
- Call clients to chase the retainer, answer any questions they may have.
- Maintaining your own diary of daily tasks.
- Answer incoming calls and direct them to the allocated file handler, taking messages in instances the file handler is unavailable.
- Updating our online filing system with details of the case so far, including responses from the insurance companies or clients.
- Chasing clients for any missing information once the retainer is received.

**_Person Specification_**
- Minimum 1 year customer service experience (required)
- Experience with customers/clients on the telephone (required)
- Excellent communication skills
- Excellent telephone manner
- Excellent organisational skills
- Problem solving skills
- Competent with Microsoft Office (Word, Outlook)
- Ability to effectively prioritise
- Ability to use initiative
- Work well under pressure/to deadlines
- A spirit of co-operation and a positive ‘can do’ attitude

**_Benefits_**
- Salary: £18,000 - £20,000 per year based on Experience
- 25 Days Holiday plus bank holidays
- Pension Scheme
- Free onsite Parking
- Hours 8.00am to 4.30pm (9:00am to 5:30pm option available)
- Working from home available (must attend office frequently)
, permanent

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Experience**:

- dealing with customers/clients on the telephone: 1 year (required)

Work Location: Hybrid remote in Hatfield, AL10 8FF

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