Course Administrator

1 week ago

London, United Kingdom Redcliffe Training Full time

**Course Administrator**
- 08.45 - 17.30
- 20 days holiday
- Pension contribution
- £28,000 - £30,000 depending on experience
- Fully remote role

Redcliffe Training Associates Limited is a very successful and highly regarded finance training course provider with an international and blue-chip client list. Due to its success the position of Course, Administrator has become available.

The position requires an extremely high degree of personal organisation and attention to detail. It also requires intelligence, diligence, accuracy, the ability to think for yourself and to show initiative as well as the ability to thrive under pressure whilst maintaining control, being professional and adopting, at all times, a can-do attitude.

**Duties**
- Processing course bookings into the CRM.
- Processing replacements, transfers and cancellations.
- Adding and coding participants onto our CRM for public & in-house courses.
- Raising invoices / credit notes, monitoring credit control and chasing clients for payments
- Assisting with live webinars:

- Creating webinar links and sending out calendar invitations to participants and trainers
- Auditing the course on the day to ensure all technical issues are resolved.
- Carrying out webinar platform tests with clients if needed.
- Assisting with classroom courses_: (all courses currently online but may present some in a classroom setting in the future)_
- Liaising with venue and clients to confirm courses and advise on room requirements, lunches and dietary requirements.
- Liaising with printers for materials to be produced and couriered to venues.
- Arranging for post course assessment forms and certificates to be sent out to participants.
- Assisting on large training projects, assigning courses based on topic and language and being flexible on adapting to the client’s specific needs.
- Liaising with trainers for data availability for scheduling courses.
- Supporting trainers with tailored course requirements and chasing for course materials / assessments.
- Editing and sending course materials to clients
- Maintaining all of our client facing materials, including e-shots
- Occasionally assisting with data cleansing / CRM testing if/when upgrades are made to the internal CRM system.
- Answering incoming calls (dealing with queries, transferring and advising)
- Plus any other duties to assist the department / sales team

**Required skills and personal attributes**
- Excellent written and spoken English
- Excellent listening skills
- Must be extremely well organised
- The ability to manage own workload, prioritise and work/keep to deadlines
- Must have a good eye for detail
- Must have a “can do” attitude
- Must be accurate and diligent
- Must be a quick learner
- Must be enterprising
- Must be hard working and proactive
- Must be focussed on the client
- Must be able to work accurately under pressure

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- corporate administration: 2 years (required)
- events administration: 2 years (preferred)

Reference ID: Course Administrator

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