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Installations Scheduler

2 weeks ago

Wakefield, United Kingdom Prism Medical UK Full time

**Role Description**

Working as part of a team managing and scheduling engineers work in your own geographical region.

**Essential Duties**
- Daily management of all engineers diaries, booking and moving works.
- Management of an order book
- Providing daily updates to your relevant manager of volume of jobs scheduled
- Ensuring customer SLAs and KPIs are met on all jobs
- Ensuring daily business targets of JPM (jobs per man) and jobs planned are met within SLA
- Organise and plan routes to maximise productivity
- Strict adherence to engineer skill matrix to ensure FTF (first time fix)
- Highlighting any issues to Regional Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
- Accurate and consistent updating of system databases
- Management of WIP in region
- Raising of POs for subcontractors and suppliers

Build and maintain relationships with engineers, sub-contractors and suppliers.

**Personal Characteristics (Attitude)**
- Ability to prioritise and follow customer SLA requirements.
- Excellent communication skills both written and verbal
- Methodical approach to managing and maintaining your workload
- Ability to multi-task and stay calm under pressure whilst targeting backlogs
- Team player who can manage their own workload and work well on their own initiative
- Exceptional customer service and interpersonal skills
- Problem solving skills
- Proactive, results driven
- Competent in Microsoft Office Applications (specifically Excel)
- Flexible approach to work and working hours

**Education & Experience (Knowledge & Skills)**
- Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

**Desirable**
- Experience of working with field-based engineers
- Experience in working in a target driven environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Wakefield, WF4 4TD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Scheduling: 1 year (required)

Work Location: In person