Cctv Operator

**Description**:
JOB TITLE: CCTV Operator / Security Officer (Full time 42 hours)

LOCATION: New Mersey Shopping Park

REPORTING TO: Shared Services Manager

Shift Work : Shift pattern nights and days

OVERVIEW OF

Main Duties & Responsibilities:

- To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times
- Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
- To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- To record/log all non-conformances and emergencies with the appropriate control room operatives.
- To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- To liaise closely with statutory authorities, dealing with incidents and the provision of information.
- Ensure radio procedures are adhered to at all times.
- Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Support the Supervisor in conducting regular audits as required.
- N.B - Core tasks are as above, although this list is not exhaustive.

Person Specification:
TEAM:

- One team approach.

ACCOUNTABILITY:

- Take ownership of all situations to ensure tasks are completed or escalated when necessary.

CONFIDENCE:

- Aim high and achieve.

HONESTY:

- In all things and respect to all people.

SITE BASED VALUES:

- Always treat everyone with dignity and respect in a professional and courteous manner.
- Always listen intently to our customers and always clarify what they need or want from us.
- Always strive to anticipate our clients needs and act quickly to meet them - always try to seek out straightforward, intelligent solutions and effective ways to implement them.
- Always do what you say you will do - whatever the job, always see it through.
- Always aim to go the extra mile - try to give our clients more than they were expecting.
- Always communicate honestly and openly with our customers and make sure that we are delivering what they want. Never hide bad news.

ESSENTIAL SKILLS:

- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Excellent written and verbal communication skills.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Report writing/Presentation skills.
- Excellent observational skills Experience preferred but training can be provided

Desirable:

- SIA dual badged DS/CCTV DG/CCTV
- Driving license