Tenancy Sustainment Officer

**Do you have a passion for working with people and helping to end homelessness? If so, EMHC is the workplace for you An exciting opportunity is available to join our fantastic support team in EMHC to work towards ending the cycle of homelessness in our community. We also support people affected by addiction and prison leavers in our efforts to end homelessness.**

Our aim is to house and then support people who are homeless or at risk of homelessness.

**What does the Tenancy Sustainment Officer role involve?**

The TSO Team provide a front-line response to the prevention of homelessness and maintaining tenancy.

We are looking for a **highly motivated and determined** individual who has proven experience working with people who are homeless or at risk of homelessness. This includes hard to reach groups and/or those with complex needs.

In this role, you will work with clients to navigate them through their own personalised pathways with the aim of reaching independence, focussing on their aims and ambitions, and assist in developing plans to achieve them. This includes interviewing clients who are referred to EMHC, assessing their suitability for housing and support, providing pre-tenancy training and support once housed, giving assistance to gain employment, and where appropriate creating referrals to supporting agencies. The main purpose of this role is to provide training and support to clients as they prepare to become tenants and the continued support they may need once they are housed.

This role requires a **committed, resilient and flexible** individual who can contribute to delivering the team’s range of functions including the ability to provide real opportunities to people in need of help to access the services they require. This role can be demanding but is equally rewarding.

**The ideal person for the Tenancy Sustainment and Homelessness Prevention Officer role**:
**Previous experience working with the homeless and vulnerable adults within a similar environment is a must.**
- A thorough understanding of issues faced by the homeless and relevant support and referral pathways.
- Experience of supporting high risk and complex clients using targeted services
- Ability to interview and assess clients to identify prevention options while working together with benefits agencies, local authority services and housing providers
- Extensive knowledge of the benefits system
- A proven track record in excellent customer service and in obtaining successful outcomes for clients
- An excellent understanding of the issues surrounding homelessness and its prevention
- In-depth experience of housing or tenancy support to assist the clients to move towards independence
- Excellent problem-solver, with the ability to meet deadlines
- Accurate statistical record keeping in order to produce reports within deadlines
- Build and maintain excellent relationships with relevant agencies
- Experience and knowledge of the private rented sector
- Ability to work alone as well as part of a team.
- Proven track record of maintaining effective working relationships with colleagues, clients, the community, and other external providers.
- Discretion, client confidentiality and safeguarding are of utmost importance to you.
- Experience and confidence in dealing with challenging behaviour and resistance in others is needed.
- Good administration, numeracy and IT skills required.
- Excellent communication and report writing skills required.
- **An enhanced DBS check will be required.**

**Experience**:

- Support Worker : 2 years (required)
- Homelessness or working with vulnerable adults: 3 years (preferred)

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£11.50 per hour

**Benefits**:

- Casual dress
- Company pension
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Reference ID: TSOJF