Tenancy Support Officer

4 days ago

Nottingham NG, United Kingdom Clever Park Full time

Main Purpose of Job:

To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.

Responsible to: Tenancy Services Team Leader

Key relationships/Functional links with:

  • Tenants and residents of the Council
  • Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
  • Other departments within the Council and other public and private bodies

Main Responsibilities / Accountabilities:

The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation

  • Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
  • Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
  • To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
  • To initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.

  • As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.

  • To support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.

  • To administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.
  • Assist with the review and refurbishment of Sheltered Schemes.

  • To provide support/cover for the Lifeline Service during periods of absence and assist other sections within the Council, as and when required.

  • To collect, collate and prepare statistical information as required and assist with the updating and compilation of management and performance information.

Required skills/experience:

  • Understanding of social housing related issues and effects on customers
  • Call handling experience
  • Working within an office environment
  • Working with the public within a customer service environment
  • Excellent communication and interpersonal skills
  • Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy
  • Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc. or equivalent; keyboard skills and ability to create spreadsheets and computer files to facilitate the recording and manipulation of sensitive information and documentation
  • Ability to work in a team and work on own initiative with minimal supervision.

Job Type: Temp to perm

Contract length: 6 months

Pay: £13.77-£14.00 per hour

Experience:

  • Administrative: 3 years (required)
  • social housing : 1 year (required)
  • OR18131: 1 year (preferred)

Work Location: In person

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