Customer Service Administrator

1 week ago


West Yorkshire, United Kingdom Huntress Full time

Salary - £22,500

Hours: Monday to Friday 9am to 5pm - 4.30pm Friday

LS5 - Parking

The role:

- Main contact for resolution of complaints/issues with customers orders
- Providing timely and accurate responses to build the customers confidence
- Responsible for logging and communicating corrective actions
- Assist management in recording complaints
- Responsible for providing returns authorisation and completing all relevant returns processes within SAP system
- Liaise with Sales Representative, for any additional support with returns/credit authorisation
- Escalate high value returns/credit requests
- Responsible for raising credit notes within SAP in relation to: claims, returns requests and invoice errors

About you:

- Excellent customer service experience
- Experienced in handling escalated calls / complex queries
- SAP is ideal not essential
- Flexible, hands on, enthusiastic, love of Customer Service

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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