Box Office Assistant Casual

1 week ago

High Wycombe, United Kingdom Trafalgar Entertainment Group Limited Full time

**About Wycombe Swan**:
Wycombe Swan is the cultural heartbeat of High Wycombe As one of the UK’s top regional theatres, Wycombe Swan is where **creativity** knows no bounds and every performance and event is a showstopper.

Spread across three vibrant spaces, Wycombe Swan is celebrated for its eclectic and top-tier productions and events. From dazzling West End musicals and laugh-out-loud comedies to enchanting family shows, as well as immersive dining events, parties and community events. Our unwavering commitment to **excellence **makes us a beloved destination for both performers and audiences alike.

Join our team and be part of a legacy that brings joy, inspiration, and unforgettable experiences to thousands of patrons each year.

**About this role**:
Join our team as a Box Office Assistant You’ll ensure every patron’s experience is as smooth as a well-orchestrated performance. With a commitment to respect, you’ll handle customer interactions with care and professionalism. Your role will thrive on collaboration, working closely with your colleagues to manage ticket sales efficiently and welcoming guests into our venues.

If you love the buzz of the theatre, have a knack for organisation, and enjoy making people happy, this role is your ticket to an exciting career. Plus, you’ll get to work in an environment where creativity and passion take centre stage.

Come be a part of our show-stopping team

**Key Responsibilities**:

- To assist with the smooth and efficient running of the Box Office and welcoming guests to the venue.
- Effective contribution to Wycombe Swan’s Box Office ticketing service including dealing with customer enquiries and taking bookings for shows and events.
- To have an understanding of the Data Protection Act and ensure that all staff are adhering to this policy.
- To provide guidance to the team, when required, on all areas of the ticketing and sales function.
- To ensure the box office team are kept up-to-date with changes to policies, procedures and show-related information through daily briefings and regular meetings
- To motivate, train and supervise the venue-based box office staff, and to ensure the venue Box Office is adequately staffed in line with business needs.
- To manage ticket requests from company, charities, promotions and the membership scheme.

**About you**:
A self-motivated individual with a genuine passion for Theatre and Live Entertainment, who will be confident in dealing with members of the public, have a professional, courteous and ‘can do’ attitude to work and have a strong a passion for delivering excellent customer service. Someone that can collaborate as part of a team and work independently, to achieve and deliver our values**:creativity**, **collaboration**, **excellence**, and **respect**.
- Passion for theatre / live entertainment
- An exceptional eye for detail for written, numeracy and verbal communication
- Willingness to learn new skills
- Experience of working in an entertainment / Theatre / Customer Services environment
- Great team spirit
- Highly driven, organised, and able to work calmly and effectively in a fast-paced environment
- Previous experience working in theatre or an entertainment venue

For further information regarding this role please visit the job ad. Please note this role is a casual hours contract.

**Job Type**: Part-time

Pay: £11.44 per hour

Work Location: In person

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