Strategic Head of Transactional Services
6 days ago
Job Introduction
Job title: Strategic Head of Transactional Services
The role:
Are you a bold, visionary leader ready to shape the future of public in service on of the UK’s most iconic cities?
We are on a mission to improve lives and communities across the city of Liverpool and we are looking for an inspirational and strategic trailblazer to join us as a Strategic Head of Service to lead our Transactional Services into its next chapter. This post is more than just a leadership role and with a background in Revenues, Benefits, Adult Social Care is your chance to make a real difference
As one of our Strategic Heads of Transactional Services, the post holder will be a strategic powerhouse, with proven experience in leading a key service including Revenues, Benefits, Adult Social Care Financial Assessments. You will have the credibility and confidence to inspire high performance and deliver services that put people first.
- An outstanding collaborator with the emotional intelligence to bring people together
- Resilient, agile, and equipped to navigate a fast-paced, ever-evolving public sector landscape
- Passionate about inclusion, wellbeing, and empowering others
- A values-driven role model ready to champion
As Strategic Head of Service for Transactional Services, your key responsibilities will be to:
- Lead and transform our Transactional Services to meet ambitious targets
- Foster a high-performing, customer-centric culture where teams can thrive
- Shape strategic priorities, drive continuous improvement, and place residents at the centre
- Be a visible, trusted leader - internally and externally - championing innovation, partnership, and results
Our offer to you:
- As Strategic Head of Transactional Services, you will have a seat at the heart of change, where your voice shapes how services are delivered
- The power to drive transformational, customer-first service delivery
- Empowerment to lead your teams with inclusion, ambition, and purpose
- The opportunity to leave a legacy in a city full of spirit, culture, and pride
- At least 31 days holiday entitlement, plus bank holidays, rising to 35 days after 5 years’ service - option to purchase further days
- Competitive salary and the chance to lead strategic improvement initiatives
- Agile working - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme - option to join the AVC Scheme
- Drive Time - a salary sacrifice car lease scheme
Liverpool is ready, are you?
If you’re looking for your next big leadership move - one where your impact will be felt across the city - then this is your moment. Help us make Liverpool even better #ImprovingLiverpool #TheNextChapter
“_This is fantastic opportunity to join my team._ We have taken huge steps forward shaping the future of our service and meeting the _ambitious_ targets we have set, but there is still more to do_._ Liverpool is an exciting place to work, and we are _committed_ to being the best that we can be as an employer of choice_. Why not come and join us and be part of our story making a difference to our residents_?”
Next steps:
Closing date: midnight on Thursday 12 June 2025
Shortlisting is expected to take place from Friday 13 June onward. Interviews are scheduled to take place on Thursday 19 June.
Please note: this vacancy is classified as a politically restricted position.
Watch our recruitment video and see what life is like working at Liverpool City Council.
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