Project Coordinator
2 weeks ago
We are growing our Event team in Fleet and are looking for a **Delegate Registration Co-Ordinator** to support our Project Team in the smooth delivery of onsite registration services for event delegates, offering a professional and first-class service to both internal and external clients.
Great entry position into the meetings & events industry, with this role you will also get the opportunity to travel onsite to events (UK and Overseas).
**Your key responsibilities**:
- Administration and processing for event delegates, ensuring that client expectations are met at all times (both in the UK and overseas)
- Be responsible for all project mailboxes, incoming queries and calls.
- Maintain a high standard of general knowledge across all Programmes/Services provided to the client
- Progress queries passed to other staff members until resolution
- Maintain web-based content to a high standard in accordance with programme requirements
- Check and cleanse data and report on anomalies
- Accurately input relevant delegate data to ensure the event system is kept updated
- Produce reports
- Inform Project Consultant or Operations/Team Manager of any changes to workflow or additional client requests which may result in changes to the budget
- Negotiate with suppliers
**Your expertise**:
- Previous customer service experience
- MS Office skills including Excel, you will also have experience of databases
- Excellent communication skills along with a calm, proactive and collaborative approach
- Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure. Ability and willingness to adapt to change
**You might also have**:
- Knowledge of the Meetings & Events industry
- Experience of using virtual payment technology
- Experience of working in delegate management
- Working knowledge & experience on Cvent Flex
**What we offer you**:
A culture of purpose where we are invested in **YOU **and your career growth along with a competitive salary and benefits package.
**How to Apply**
**Work location**:
Hybrid - with time spent each week in our Fleet office, Hampshire.
**Get to know us**:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning and execution. We are in the business of creating impactful human connections that matter. Connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward. We are headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of around 1,200 people are committed to driving success for our customers, our business and ourselves.
**_
You must have the right to live and work in the UK for this role_**
**#LI-SM1**
**#ME
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