Major & Complex Loss Adjuster - North West and

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Major & Complex Loss Adjuster - North West and Yorkshire

An excellent opportunity has now arisen for an experienced Major Loss Adjuster to provide superb customer service to our portfolio of clients within our Major & Complex Loss team based in the North West and Yorkshire. You will be responsible for providing efficient, customer-focused and cost-effective service by managing claims from instruction to completion.

You’ll investigate a variety of major and complex losses, on behalf of insurers involving material damage and business interruption.

Working as part of our expert team, you’ll be supported by colleagues including desk-based Adjusting Executives to ensure you support our clients and their customers, provide service delivery within clients SLAs and meeting challenging audit criteria.

We are looking for the following skills and experience:

- Customer focus with a track record of delivering outstanding levels of service
- Solid experience of dealing with Major and Complex Loss claims
- IT literate, ideally with knowledge of Microsoft Office including Excel
- Superb communications skills - listening and acting upon information given
- Team player with the ability to work on your own initiative and take ownership of your own caseload of claims
- Develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim
- Understanding and empathy when required
- Able to build good relationships within the team and with clients
- Conscientious, hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge
- Be able to prioritise your workload on a daily basis
- Ideally be educated to an advanced level
- ACII/ACILA or equivalent qualified
- Market profile and account management an advantage
- Full UK Driving Licence is essential

What will you get for this role?
- Competitive salary depending on skills, experience and qualifications
- Company car
- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.