Customer Service

1 week ago

High Wycombe, United Kingdom Origin Global Full time

Do you want to join a friendly and supportive team within an industry leading company where hard work is recognised and development is encouraged?
**Key Responsibilities of the Product Advisor**:

- First point of contact for all product technical guidance (External & Internal customers)
- Make and receive phone calls via an automated system, fielding all inbound calls into the Sales Ops team
- Initiate/respond to customer enquiries & provide information about our full range of products & services, including responding to online reviews with advice, guidance and acknowledgement.
- Ensure that incoming telephone calls are answered in a professional & timely manner, triaged, and handled wherever possible or transferred where appropriate to the relevant department
- Pro-actively engage in customer communications inc date reschedule courtesy calls, delivery confirmation reports, follow up for pending documents, deposits etc.. & Promotional offerings
- Manage and respond to all website enquiries via the central enquiry mailbox & social media comments
- Cressex Showroom support
- Advice, guidance & tour hosting (with partners)
- Liaise with internal departments to ensure the smooth flow of information
- Secondary support of Order Management teams during peak periods (inc simple quote generation, query support, Quality checks etc..)
- Use relevant IT systems to manage & update information where required

**What you will have**
- Relevant previous experience in a similar role with an excellent telephone manner
- GCSE or equivalent grade A-C in Maths & English
- Flexibility to work outside or in excess of standard hours when necessary to achieve objectives required.
- Good written and verbal communication skills as well as good IT skills, mainly with Outlook, MS Office
- particularly Excel
- Customer focussed approach whilst taking pride in your work with excellent attention to detail.
- Door & Window technical knowledge/background _[Desirable.]_

**What Origin can offer you**:

- As our biggest asset, every member of the Origin family will receive subsidised healthcare which includes 24/7 virtual GP access, gym, retail discounts and more
- We all love time off whether it's jetting off to somewhere exotic or a staycation, you'll get 24 days to enjoy which includes full company shutdown over Christmas so you will never have to fight for time off at Christmas again
- Keen Cyclist? Join our Cycle to Work Scheme.
- Football fan? As sponsors of the local football team, you will have access to Wycombe Wanderers Corporate Box.
- Free On-site Parking.
- Group Life Insurance.
- A welcoming and inspiring work-environment.

If this sounds like you, please click 'Apply' and join our team.

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