Desktop Support Analyst

4 days ago

Carlisle, United Kingdom 360 Resourcing Solutions Full time

**Desktop Support Analyst - £23,000-£25,000 -Carlisle**

The **Desktop Support Analyst**will be responsible on a daily basis for:

- Responding to end user support requests.
- Contacting end users to find out the nature of the problem.
- Potential travel to satellite offices and ability to work after hours when necessary.
- Troubleshooting hardware and software issues.
- Supporting 150 Head Office and Warehouse users.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Completing job reports and ordering supplies.

**The Desktop Support Analyst**should have the following experience:

- Previous experience in a similar role
- Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software on PCs and related equipment
- Microsoft Office technology experience.
- Basic understanding of TCP/IP networking.
- Basic understanding of backup technologies.
- Previous experience with Adobe products

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