Onsite Supervisor

OSM
**Pre loadout**:

- Check all keys are in lockers (Any not returned must be called out)
- Carry out van checks pay attention to any hired fleet (report any new damage to the fleet repairs group)
- Once routes sequence make any adjustments in scheduling and post out wave plan (Must be sent at least 10 mins prior to loadout)
- Post van security, AVD, Damage process multiple times per day.
- Post concession data
- Any changes must be amended on the rota Immediately and the number of routes scheduled needs to match the actual taken out.

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**Loadout**:
1. Be down at loading 5 mins prior to drivers arriving on yard.

2. At loadout ensure you check all lanes, so the cages are in correct order (Overflow last)

3. Flag any drivers with no PPE or uniform and report to the management group

4. Make sure all drivers scan x2 bags and x2 overflow on each cage

5. All routes must be loaded and departed in 20 mins

6. Any drivers bulked out (van must be checked by amazon and rescue payment given to Pan Am to deliver)

7. Any late drivers must have their route departed and Bluetooth turned off before entering the yard and inform AMZ shift mana

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**Post loadout**:
1. Check all Ementor logins and PRE DVIC and call out in the group who needs to complete (check this again half hour)

2. Check vehicle checks group for any reports of issues with vans (New damage, puncture, warning lights) compare and record in the damage trackers.

3. Plan rota and van allocation for the following day by 1.30pm and provisional rota posted no later than 2pm

4. Send out commercial report and push to complete by 5pm

5. Flow meeting at 2pm must attend in person. Then 4pm in person and 6pm via chime or call.

6. Roster first upload by no later than 2.30am

7. Forward roster where needed (In peak this needs to be done daily)

8. After all planning is done complete any fleet tasks that need doing (Lookers, champion ect)

9. Monitor on road at least every half hour and call out major issues. Have sweepers lined up early to support if needed. (All sweeper payments to be authorised by Tom or Paul)

10. Roster final upload around 6.30pm and post Final rota to the drivers group. Call out any spares to amazon in chime.

11. Close down process, all routes complete under 10hrs from departure. All DVICs complete ementor signed out. All vehicle checks accounted for and bag return images. (Call out anyone not posted)

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**Weekly to does**:
**Monday**:
Next week’s rota is always to be posted on a Monday. Give the team 24hrs to contact you for possible amendments and adjust where needed. After the 24rs (Tuesday) re post the updated schedule informing the guys the rota is locked in.

**Tuesday**:
All concessions for the previous week should have dropped in by Tuesday so ensure you post all relevant data on this day also. (This will give good guidance on who to ‘OC’ throughout the week)

**Wednesday**:
Scorecard:
This is the most important metric that must be posted EVERYWEEK. It will be underneath the ‘supplementary reports’ section on the ‘Performance’ tab. Download the PDF and post to group along with the ‘transporter ID’s’ note I sent you, this will make it easy for the drivers to see where they scored. Once everything is posted you then post the top three scorers of the card into the group (big them up). Then post the three lowest scorers and inform them where they need to improve, also send the low scorers the relevant PDF’s (I have sent you all the scorecard PDF’s already). Some days the scorecard can/will drop in later in the week so it’s important to check frequently Side not: if your DPMO is 1,300 or above the score on your card will be capped at 69.9%

DEX (customer delivery experience):
This is to be posted alongside the scorecard and normally drops in around the same time. Posting this follows the same process as the scorecard, post the ‘DEX’ along with a breakdown of how it affects and contributes to the scorecard (ensure you add a comment about ‘DEX’ being directly linked to concessions). Then tag the top 3 performers (there ID’s will be in the top part of the PDF) and big them up, it’s harder to find the bottom 3 performers due to there being no rankings on the report so we will leave them and just ask for everyone to review their scores and improve where needed.

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**Vehicle damage**:
It is crucial for the business that these checks are carried out every day Report any new findings to