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Apprentice Social Media and Digital Administrator

2 weeks ago

Newport, United Kingdom Newport City Homes Full time

Job description

**Closing Date**:Sunday 25 June

**Shortlisting Date**:Monday 26 June

**Interview Date**:Wednesday 28 June

**Salary**:£20,103.21 pa (£10.42 p/h)

**Role Purpose**:
Support the Customer Experience Manager and Customer Engagement and Digital Inclusion Business Partner to ensure work is organised and well planned and allow their resources to focus on delivering organisational engagement strategies and business department plans, to support NCH strategic aims.

To support NCH transformation in implementing the launch of the new NCH App whilst continuing to evolve our digital engagement methods and services. Continue to build the digital skills and capabilities of our customers to access our services online to ensure NCH remain a ‘digital by choice’ association as per our Customer Voice Strategy and commitments.

**Specifically, the **Apprentice Social Media and Digital Administrator** will**:

- Support with increasing the number of customers signed up to our new Customer App due for launch this Spring.
- Assist with managing App membership and administration process
- Contribute to the management of day-to-day queries or requests from customers who are unable to use App or register as per process.
- Work closely with call centre colleagues to help them resolve customers queries.
- Continue to find engaging ways to increase the number of customers signed up to our online community NCH Connected
- Support the NCH Connected working group to hit their monthly post targets
- Creation of graphics, video edits and marketing using Adobe Spark
- Management and monitoring of the NCH Connected inbox
- Assist in providing a full and professional service to support Customer Engagement activities, to ensure high quality, effective services are delivered to the business and customers to enable the achievement of key priorities and objectives.
- Support in NCHC Social Media campaigns in conjunction with other service areas and outside partner organisations
- Support the management of NCH customer online community, assisting with collection of good news stories, soft engagement and evergreen content and making regular posts on social media.
- Support in Core Data collection of Customers who interact with NCH Digitally through social media and the NCH APP
- Identify requests for service and follow up action identified through our developing social media channels
- Engagement and administration of customer steering and focus groups
- Administration and coordination of analytics, data and learning through media channels
- **For this role you will be working towards achieving a Level 3 in Social Media for Business qualification. We are looking for someone who has a passion and drive to develop their digital media skills**
- (Please refer to the attached role profile for more information.)_

**Application Process**:
**Your NCH, our comprehensive benefits package**:
We believe NCH is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

**Enhanced Pension Scheme**:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.

**Enhanced Annual Leave**:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.

**Agile Working Policy** (dependent on role):
NCH work with the philosophy that ‘work is something you do rather than somewhere you go.’

**Health and Wellbeing**:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.

**Development**:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.

**About Newport City Homes**

Newport City Homes (NCH) has a significant presence in South-East Wales, we have a responsibility to make sure our customers, communities and colleagues are given opportunities to grow and succeed as we respond to the significant challenges ahead.

Here at NCH, our true responsibility is to ensure that we create an environment that is equal and fair for all, but this does not mean simply treating everyone the same. As an employer we want everyone to feel supported, valued and treated with respect and kindness, this touches on every aspect of who we are as an association and is one of the cornerstones of how we work. That is why inc