Operations Volunteering Experience Coordinator

**About The Role**:
Are you passionate about creating meaningful experiences for volunteers? At Guide Dogs, our volunteers are at the heart of everything we do—and we’re looking for an enthusiastic and organised Operations Volunteering Experience Coordinator to ensure their journey with us is both smooth and rewarding.

In this vital role, you’ll play a key part in making sure our volunteers across canine, children’s, and adult services are set up for success. From the moment they show interest to when they become fully embedded in their role, you’ll be the friendly, knowledgeable support guiding them through. You'll help identify where new volunteer roles could make a real difference, coordinate inductions and training, and ensure volunteers feel valued, supported and connected to the Guide Dogs family.

Day to day, you’ll work closely with colleagues across operations and volunteering teams to make sure our services are well supported and volunteers are prepared and confident in their roles. You’ll help maintain our volunteer database, coordinate training sessions, and lead on communication, feedback and recognition. You'll also provide light-touch support to certain volunteer roles, such as drivers, and help champion a culture of engagement and inclusivity.

In addition, you’ll have a regular presence at our local office one day a week, helping cover reception duties. This will involve being the welcoming face of Guide Dogs—greeting visitors, liaising with delivery staff, and ensuring everything runs smoothly at the front desk. Phone calls are directed to the central Guideline team, so this is very much a physical presence role with mínimal administrative demands.

It’s a role where your people skills, planning prowess and understanding of great volunteer management practices will shine. Whether it’s collaborating with colleagues to make sure we have the right volunteers in place, championing award recognition, or helping to streamline volunteer pathways—you’ll be making a lasting impact on both our services and the lives of people with sight loss.

**About Us**:
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them - and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This role will be based on site at our Belfast office, working 21 hours per week across Monday to Friday. One of these days will include providing a regular on-site presence to cover reception—welcoming visitors, liaising with deliveries, and ensuring smooth front-of-house operations. While we offer flexibility around how the remaining hours are worked, this reception day will be fixed to support the needs of the team and the office.

About Us

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.