Multi Drop Delivery Driver

1 week ago

Melksham, United Kingdom Turnpike Foods Ltd Full time

**Company description**

Ashton Farms of Wiltshire is a well known, established family business which has been supplying food, drinks and catering supplies to cafe's, farm shops, hotels, pubs, restaurants and schools for almost 40 years.

**Job description**

**Delivery Driver - Multi Drop**

We are looking for conscientious and well presented people to deliver in modern vehicles to our varied customers within a 60 mile radius of Melksham, with occasional trips into London. The job requires flexibility with regards to hours worked, times started and days of the week. Our night team will ensure your vehicle is loaded according to customer location, so there should be a seamless operation. However, there are times when flexibility is required to fulfil our customers random requirements for time specific deliveries. We are a 24 hour a day, 6 day a week operation and pay on an hourly rate and our average daily drop rate is around 20 customers per day, although this will vary.

**This is what the job entails and the skills you will need to fulfil it.**
- Delivering to customers quickly and efficently.
- Maintaining a high standard of customer service.
- Ensuring the van is kept tidy and clean.
- Liasing with office staff to meet customer demands.

**These are the attributes and skills needed to do the job properly**
- Respond to and resolve product or service problems that customers are experiencing.
- Delight customers during every service interaction.
- Attract and retain customers by answering questions and providing suggestions that lead to short
- and long-term success.
- Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
- Report customer complaints and escalate issues when necessary to the correct colleague or department.
- Maintain regular & reliable attendance.
- Flexible working schedule & ability to work overtime for the business during busy times & holiday seasons.

**Communication Skills**:

- Excellent written and verbal communication skills.
- Ability to communicate clearly with all customers.
- Excellent documentation skills.
- Work well and communicate with a team.

**Customer Focus**:

- Excellent customer service skills.
- Ability to emphasize and prioritize customer needs.
- Demonstrate conflict resolution.
- Take ownership of problems and resolve them.
- Determine customer needs and meet them.

**Problem Solving Skills**:

- Effective problem solving skills, including maintaining focus on customer issues in a fast-paced environment.
- Ability to approach problems logically and rationally.
- Maintain an organized approach in a busy environment.
- Maintain composure in stressful situations.

**Job Types**: Part-time, Contract
Contract length: 6 months
Part-time hours: 25 per week

**Benefits**:

- Casual dress
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Delivery driver: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road

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