Customer Service Advisor

2 weeks ago

Chester, United Kingdom NFU Mutual Full time

**Customer Service Advisor**

**Salary: £23,000 - £26,500 (DOE)Position: Full time**
**Contract: Permanent**
**Location: Chester (On-Site)**

**Hours: Monday - Friday, 9am - 5pm**

**Introduction to NFU Mutual**:
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**:
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Chester & Maelor Agency.

**About the role**:
**About you**:

- A confident professional individual, with a strong willingness to learn.
- Comfortable & experienced in achieving sales targets.
- Organised and hard working.
- Excellent attention to detail and communication skills both on the phone and face to face with customers.
- Enjoy working in a team as well as on your own.
- Reliable, trustworthy, and dependable.
- Ability to multi-task.
- Be able to show empathy to customers when needed.
- Must hold a full UK driving licence and have their own car as part of the role may involved visiting clients.
- Must be able to commute to the office in Chester (CH3) daily.

**Our commitment to you**:
We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary will be dependent on skills and experience.

**Benefits**
- Newly refitted office (2025) with free parking
- Competitive annual leave package plus paid bank holidays
- Competitive salary and generous incentive scheme
- Nest Pension scheme contributions
- Employee healthcare benefits scheme

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay

Work Location: In person

Application deadline: 30/11/2025

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