Utilities Scheduler/customer Service Support full

3 days ago

Warrington, United Kingdom Sapphire Utility Solutions Full time

**Sapphire Utility Solutions are a leading provider of award-winning services to the clean water, wastewater, gas, digital networks and highways sector. Established in 2013, we have quickly gone from strength to strength and continue to grow.**

**About the Role - Utilities Scheduler/Customer Service Support**:
As a works scheduler for our wastewater jetting department, you will be responsible for full customer interaction, whilst effectively planning and coordinating work of the teams throughout a designated geographical area.

You will be planning and coordinating the work through communication with internal and external customers, whilst using your excellent customer service skills. This is a fantastic opportunity to join a friendly, dedicated team, within a thriving, successful business.

**Location **Lingley Mere, Warrington **Salary** £21,000

**Hours of Work**: 40 hours per week - Monday to Friday

**Responsibilities - but not limited to**:

- Full customer interaction - internal and external.
- Delivering excellent customer service.
- Schedule/jeopardy managing.
- Regional ownership of schedule and customers for all designated work.
- Monitor the schedule you are responsible for, and manage planned work.
- Working and liaising with planners and site agents, to ensure we have the appropriate resource out to customer in a timely manner.
- Monitor and manage appointments.
- Manage street works/permits.
- General administrative duties.

**What we are looking for**:
Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role it’s just as important to have employees with a positive and caring attitude or those who are looking for develop further and grow with the company.

We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard-working individuals who want to become part of the Sapphire family.

**Knowledge, experience and qualifications required**:

- Knowledge of excellent customer service standards - **essential**:

- Knowledge of meeting service level agreements - **working to deadlines**:

- Knowledge of wastewater processes (**desirable, but not essentia**l)
- Educated to GCSE level (including ‘C’ or above passes in English and Mathematics)
- Previous customer contact experience (face to face, phone or internal customers) - **essential**

**What you will get in return**

In joining the Sapphire Family, you will be working as part of national award-winning utilities organisation who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.
- We offer: _

**Competitive salary**

**Pension**

**Death in service**

**Employee assistance programme**

**Perk Box - discounts and benefits**

**Holiday allowance + bank holidays**

**Onsite restaurant**

**Onsite gym - subsidised membership**

**Car parking**

**Costa coffee onsite**

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Casual dress
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

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