Ecommerce Assistant

**WHO WE ARE AND WHY US**

Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today.

Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.
The Ryman brand values are quality, value, reliability and service. These have been developed and nurtured for over 100 years making Ryman the acknowledged leader in its field.

Over the years, we have grown, developed and extended our offering to provide the very best in stationery, office supplies, and technology and office furniture. With over 220 stores and our online shop, our business accounts and special discounts for students, our unrivalled product knowledge, range and service, and our commitment to giving you the very best products, we are still just as passionate about stationery as Henry was on that very first day.

We are a people oriented Company which thrives on supporting its colleagues by providing them with the knowledge, tools, policies and procedures they need to excel in their role. We are committed to providing our colleagues with development opportunities, job satisfaction and of course some fun whilst working

**OVERALL PURPOSE AND SCOPE OF THE JOB**:
To support the senior buyer / merchandiser in the day to day administrational duties ensuring tasks outlined below are completed to deadlines efficiently and accurately.

**MAIN DUTIES AND RESPONSIBILITIES**:

- Day to day administration and assisting the smooth running of the category
- Chasing internal and external stakeholders for information
- Support Senior Buyer / Merchandiser in delivering agreed budgets
- Competitor shop both in store and online
- Dealing with store queries
- Assisting in the building of ranges at the merchandising centre for sign off
- Assisting with price amendments and price discrepancies.
- Raising SOA forms / supplier funding administration
- Any other activities as outlined by the Merchandiser/buying team.
**New Products**
- Full end to end responsibility for the setting up of all new product data into Navision and Magento (or equivalent website system) within the relevant categories across B2C, B2B & store only lines.
- Raising new supplier and new product line forms (NLF) and working with suppliers to ensure they are received timely, are accurate and all data is complete.
- Writing detailed product descriptions maintaining brand consistency & accuracy.
- Ensure that each product has a detailed description/review and key features. The description and key features should reflect the type of product and information relevant to the customer and to distinguish it from the other products in the category. The product descriptions should follow a consistent format, tone of voice and include any attributes not specified in the main attributes set. They should also adhere to the SEO guidelines and include relevant keywords and meta data for each product
- Sourcing of all product, image & video data from suppliers to ensure setups and product content & photography is accurate & upload of all images/video.
- Chase up any missing information and images with suppliers.
- Ensure all products are in the correct categories so they display on site correctly.
- Checking of product/category representation once go live
- Check the site regularly, highlighting any problems to buying/ecommerce team & the website merchandiser.
- Assist the stock controller to ensure stock is allocated and go live is achieved on time.
- Attend product meetings as required & ensure all key USPS are noted for descriptions.
- Request samples from the buyers/design team to photograph during quieter periods.
- Manage sample image requests from internal and external stakeholders
- Request product samples as required
**WHAT WE WOULD LIKE TO SEE IN YOU**
- Obsessive customer focus. Always start a decision making process with the customer and always end the process with the customer.
- Build strong relationships with suppliers to ensure the capture of good product content, maintain strong relationships with key departments across the business, including stock control and marketing.
- Be a real team player, sharing information and learning all the time. Communication is imperative with the rest of the buying & ecommerce teams ensuring everyone is up-to-date and aware of activity at all times.
- Passion for product and an interest in retailing.
- A willingness to learn and improve and have a ‘hands on’ approach
- Have excellent written English and verbal communication skills
- Excellent attention to detail
- Self-motivated
- Confident in communicating and developing relationships with internal and external sources
- Good numeracy skills
- Influencer - both internally and externally
**WHAT YOU WILL GET FROM US**:

- Competitive Salary
- Good holiday entitlement
- Pension
- Generous discount at Ryman and the other brands within the Theo Paphitis Retail Group
- A grea