First Point of Contact Assessor

1 day ago

Neath Port Talbot, United Kingdom Adferiad Recovery Full time

**Job Purpose**:
This is an exciting opportunity for anyone who is looking to work within substance misuse. The post holder will be responsible for assessing substance users aged 18 and over across the Western Bay area. Duties will include carrying out assessments including risk, developing care plans with individuals and provide brief interventions and make onward referrals to the appropriate agency as well as keeping accurate records.

**Responsibilities**:

- To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- To carry out all other tasks commensurate with the role.
- Undertake comprehensive substance use assessments, risk assessments, and develop care plans to meet identified needs.
- Deliver brief interventions.
- Conduct screening phone calls for substance users wanting to access drug and alcohol services.
- Monitor the Newid referral inbox and contact newly referred clients.
- Identify appropriate services to meet identified needs.
- Work in partnership with service users to reduce alcohol and drug related harm.
- Develop close and collaborative relationships with a wide range of service providers, both in statutory and voluntary sectors.
- Provide support to those waiting to be allocated to a service
- Attend relevant meetings to update partnership agencies of the work being completed.
- Maintain appropriate written and database client records and undertake appropriate administrative tasks in a timely manner. The WCCIS database is currently being utilised.
- Participate in team meetings and regular supervision sessions.
- Maintain confidentiality in accordance with Adferiad’ s policy and procedure, and with any statutory/contractual requirements.
- Support individuals who may attend the agency in crisis
- Work in a non-judgmental, anti-discriminatory way at all times.
- Promote a positive profile of all local substance misuse treatment agencies.
- Organise and manage time effectively to ensure service delivery opportunities are maximised.
- Take responsibility for updating training needs and knowledge requirements such as relevant legislation, and practice/research about substance misuse.
- Carry out all tasks with professionalism and in line with the agencies policies and procedures.
- Promote a positive profile of the agency.
- Undertake other reasonable duties as requested by the management team.

**Job Type**: Permanent

**Salary**: £21,507.75 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Neath Port Talbot: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Reference ID: AF005

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