Retail Assistant

1 day ago

Macclesfield, United Kingdom LaplandUK Full time

**Retail Assistant - Macclesfield - £12.25ph**

**About LaplandUK**

LaplandUK is an **award-winning immersive Christmas experience** created with Hollywood set designers and West End theatre professionals.

Each year, the event sells out within hours and welcomes **hundreds of thousands of guests**, including celebrities and members of the Royal Family. Families journey through a **4.5-hour theatrical world** of storytelling, character interaction, and festive wonder, creating truly unforgettable memories.

**The Role: Retail Assistant**

As a **Retail Assistant** at **LaplandUK**, you’ll play a vital role in creating a magical shopping experience for our guests. Working within our beautifully themed retail outlets, you’ll help families find the perfect keepsake, deliver outstanding customer service, and ensure the store reflects the enchanting spirit of Lapland.

**Your key responsibilities will include**:

- Greeting and assisting guests with product information, answering questions, and resolving queries
- Promoting special offers and upselling to help meet sales targets
- Accurately processing transactions using POS systems, handling both cash and card payments
- Restocking shelves, rotating inventory, and maintaining attractive product displays
- Keeping the store clean, safe, and well-organised, including supporting opening and closing procedures
- Collaborating closely with your team and actively participating in daily briefings

**What We’re Looking For**
- Excellent communication and interpersonal skills, combined with a warm and professional approach
- Confidence in delivering exceptional customer service
- Strong attention to detail, especially with transactions and stock management
- Reliable, punctual, and well-presented at all times

**Key Dates**
- **Paid training**: 24th Oct 25 - 12th Nov 25 (selected days)
- **Live event**: 13th Nov 25 - 24th Dec 25

**Pay & Benefits**
- **£12.25 per hour**, plus holiday pay
- Free hot meal each day, plus free tea, coffee and soft drinks
- 20% staff discount in LaplandUK retail shops
- Free on-site parking
- **Free shuttle service from Macclesfield Train Station**

**Additional Details**
- **Contract length**:9 weeks
- Must be aged **18+** by October 2025
- **Work location**: On site at Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY

**Job Types**: Full-time, Part-time, Temporary, Fixed term contract, Zero hours contract
Contract length: 9 weeks

Pay: £12.25 per hour

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Shuttle service provided

Ability to commute/relocate:

- Macclesfield SK11 9JY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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