Customer Service Agent
10 hours ago
**Customer Service Agent**
**£20,000**
**Cheadle Hulme, Borough of Stockport**
**Career development**
**Excellent benefits package**
I am currently representing a market leading life planning client who are looking for someone who is looking with strong customer service and communication skills.
My client offers a clear progression plan with various opportunities to work your way up within the business.
**Job description for Customer Service Agent**:
- To deal with all Customers to a high standard.
- To use detailed knowledge and investigative skills to fully explore Customer queries.
- To proactively contact Customers and manage cases upon handover, setting expectations.
- To capture all details and progress of a complaint, categorising it in accordance with business.
- To be able to consistently identify ways to improve Customer service and sharing specialist knowledge and transferring skills as appropriate within the business with a view to educating and enabling operations to identify and pre-empt potential complaints.
**Job skills required for Customer Service Agent**
- **Previous experience in a legal, project or client relationship management role**:
- **You will be motivated, organised with good attention to detail**:
- **Good MS Office skills**:
- **Able to commute to the Manchester City Centre office**
**Customer Service Agent | Cheadle Hulme | £20,000
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