Customer Service Executive

2 weeks ago

Rochford, United Kingdom Book a Builder UK Full time

**Customer Service Executive**

**Salary up to £24,000 depending on experience**

**Rochford
- Essex**

**Monday - Friday**

**9.00 am - 17.00 pm**

Book a Builder UK are searching for an experienced Customer Service Executive to join our customer services team in Rochford, Essex.

As a Customer Service Executive you will be providing outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.

As a Customer Service Executive we are looking for you to bring energy and positivity to our team, along with an ability for facilitating seamless and efficient business operations. Providing excellent customer service at all times.

**Customer Service Executive Responsibilities**:

- Providing support to customers using your knowledge of our products and services.
- Membership enquiries
- Complaints
- Compliance
- Customer reviews
- Via Trust Pilot
- Managing spreadsheets
- Safe pay enquiries
- Proactively seek feedback and resolve customers complaints in a timely manner.
- Keeping accurate records of discussions or correspondence with customers.
- Producing written information for customers, often involving the use of computer packages/software.
- Improving customer service procedures, policies, and standards for your department
- Motivational skills and an ability to manage own workload and priorities.
- Ad hoc duties as and when required by the business

**Knowledge/Experience Required**:

- Extensive Customer Service background or similar type role.
- Confident user of Microsoft office 365 (Word, Excel, and Outlook) and customer service software.
- Outstanding written and verbal communication skills.

**Compliance**:

- Ensuring that customer agreements are current, correct and accompanied by the correct supporting documentation
- investigating customer queries and complaints in line with Trading Standards regulations.
- Vetting and validating customer identification to ensure adherence to Book a Builders Policy

**Office**:

- Facilities Coordination and other duties
- Oversee ordering of general office supplies

If you are interested in this position

  • Customer Service Executive

    7 days ago

    Rochford, United Kingdom Book a Builder UK Full time

    **Customer Service Executive** **Salary depending on experience** **Rochford - Essex** **Monday - Friday -9.00 am - 17.00 pm** Book a Builder UK are searching for an experienced Customer Service Executive to join our customer services team in Rochford, Essex. As a Customer Service Executive you will be providing outstanding customer service to our...

  • Telemarketing Executive

    2 weeks ago

    Rochford, United Kingdom Book a Builder UK Full time

    **Telemarketing Executive - Monday - Friday** **Rochford - Essex** **Basic salary £25,000 plus uncapped commission OTE £40,000 Potential to earn more** **Monday - Friday, 9.00 am - 17.00pm - No weekends** Book a Builder UK are the UK's fastest growing online home services marketplace connecting home owners and tradespeople. Due to expansion we are...

  • Call Centre Executive

    2 weeks ago

    Rochford, United Kingdom Book a Builder UK Full time

    **Call Centre Executive/ Sales Executive / Telesales Advisor** **Rochford - Essex** **Salary - Basic salary £25,000 plus uncapped commission OTE £40,000 Potential to earn more** **Monday - Friday, 9.00 am - 17.00pm - No weekends** Book a Builder UK are the UK's fastest growing online home services marketplace connecting home owners and...

  • Customer Service Agent

    2 weeks ago

    Rochford, United Kingdom Book a Builder UK Full time

    **Customer Service Agent** **Salary up to £24,000 depending on experience** **Rochford - Essex** **Monday - Friday** **9.00 am - 17.00 pm** Book a Builder UK are searching for an experienced Customer Service Agent to join our customer services team in Rochford, Essex. As a Customer Service Agent you will be providing outstanding customer service to...

  • B2b Sales Executive

    2 weeks ago

    Rochford, United Kingdom Book a Builder UK Full time

    **B2B Sales Executive** **Rochford - New offices** **Basic salary up to £25,000 uncapped comission - Up to 30% comission OTE £40 - £60K** Book a Builder UK are seeking B2B Sales Executive's to join our expanding team. We are looking for dynamic, tenacious and passionate sales executives to join our successful sales team, this is an amazing opportunity...

  • Sales Executive

    7 days ago

    Rochford, United Kingdom Book a Builder UK Full time

    **Sales Executive - Business to Business** **Rochford - walking distance from the train station** **Basic salary up to £25,000 uncapped comission - Up to 30% comission OTE £40 - £60K** Book a Builder UK are seeking B2B Sales Executive's to join our expanding team. We are looking for dynamic, tenacious and passionate sales executives to join our...

  • Customer Service Assistant

    2 weeks ago

    Rochford, United Kingdom Chatham Glyn Fabrics Ltd Full time

    Hours of work: Monday to Friday 8.00am - 5.00pm Chatham Glyn Fabrics has a fantastic opportunity for an experienced and enthusiastic Customer Services Assistant, the role will be based in our offices in Rochford, Essex. Key Responsibilities: - Providing first line customer support over the telephone. - Advising customers of out of stock items. - Updating...

  • Sales Executive- Uncapped Commission

    2 weeks ago

    Rochford, United Kingdom Book a Builder UK Full time

    **Sales Executive / Telesales Advisor** **Rochford - Essex - NEW OFFICES** **Salary - Basic salary £25,000 plus uncapped commission OTE £40,000 Potential to earn more** **Monday - Friday, 9.00 am - 17.00pm - No weekends or late shifts** BookaBuilderUK are the UK's fastest growing online home services marketplace connecting home owners and...

  • Customer Service

    1 day ago

    Rochford, England, United Kingdom A1 Personnel Full time

    Customer Service Advisor – RochfordHours:Monday to Friday, 8:30 AM – 5:00 PMLocation:Office-based in RochfordSalary:£27-£29kAre you passionate about delivering exceptional customer experiences? We're looking for aCustomer Service Advisorto join our clients friendly team in Rochford.What you'll do:Handle customer queries via phone and email promptly...

  • Jaguar Land Rover Customer Service Assistant

    3 days ago

    Rochford, United Kingdom Jaguar Land Rover Retailer Apprenticeship Full time

    Jaguar Land Rover is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel - drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000...