Software Support Administrator

1 day ago

Bishop's Stortford, United Kingdom ITVET Full time

An amazing opportunity to join ITVET at an exciting stage of our development. We’re one of the most progressive Managed Service Providers in the UK. We deliver world-class solutions to some of the most well-known brands out there.

We’re looking for an organised individual to join our Software Services Support Team. You will play a vital role in supporting our clients with their premium sales data, and we can provide you with the training, mentoring and support you need to thrive in the role.

If you enjoy
- Being friendly and personable
- Organisation
- Communicating
- Learning new skills
- Problem resolution
- Working within a team

then we want to hear from you.

Knowledge & Experience

We are looking for someone with the following skills/experience:

- Customer service and administration experience.
- Excellent organisational and prioritisation skills.
- Strong verbal and written communication skills.
- Be able to work in a fast-paced environment.
- Be able to present information in a clear and concise manner to a variety of audiences.
- Be highly motivated and proactive.
- Be a logical thinker.
- Fluent English speaking.

The role includes:

- Providing the highest level of service to our clients.
- Assisting with the onboarding of new clients, including data entry and collecting relevant information.
- Communicating with clients and suppliers to obtain data and chase services outstanding.
- Checking integrity and accuracy of data, helping to troubleshoot issues and ensuring timely data collection.
- Monitoring the system to ensure data is up to date.
- Assisting with the testing of our systems where required, and ensuring they are of high quality.
- Assisting with the training of clients and internal staff.

Our Values

We’re proud of our reputation.

Our mission is to provide leading edge technology solutions while also acting with integrity and caring for the planet. We put the health and fulfilment of our team at the heart of our business and support a range of worthwhile causes in the community.

Our benefits include:

- Profit Share scheme
- Life Assurance
- Critical Illness Cover
- Enhanced Pension plan
- A fitness allowance to pay for gym or sports club memberships
- Private Health insurance
- 31 days holiday allowance
- 2 additional wellbeing days
- Additional paid leave days for volunteering work
- Busy social calendar of events
- Generous hospitality - Breakfast & Lunch provided

**Job Types**: Temporary contract, Fixed term contract
Contract length: 12 months

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Profit sharing
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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