Customer Service/administration Officer

We are looking to appoint an experienced, highly organised and motivated Customer Services Administrator on a permanent, or temp-perm, full-time basis to support our busy customer service executives with our after sales and installations operations as well as processing, fulfilling and despatching/booking in both supplier and customer orders. The role will require an element of routine lifting and carrying of stock parts of handheld stock and full training on this will be given.

This is a critical role for the business, and you will be responsible for taking, processing and fulfilling orders for consumables and spare parts and for ensuring that customers continue to receive the high level of service and response that they expect from PrintSafe Ltd. You will be required to complete ADR training, organised and funded by the Company to meet our shipping partner companies’ rules and regulations around transportation of goods.

You will also be working alongside two experienced, dedicated Customer Services Executives, each with their own specific areas of specialism, maintaining and auditing warehouse and field-engineer stock inventory, processing invoices and ensuring top notch record keeping for the business. In time, you will also be able to support their roles for short periods of time, taking and actioning customer support calls and progressing installation needs. Keeping customer records up to date with details from customer visits forms another important part of this role, and additional administration duties will be added as the role becomes more established including more general Company purchasing.

PrintSafe Ltd supports a wide range of B2B customers throughout the UK and Ireland. You will want to be part of a small team that works hard to provide a high-level of service to a wide range of business customers across a range of industries and that vary in size from specialist manufacturers to global companies. Attention to detail and strong communication skills are vital to this role.

**Main Responsibilities**
- Invoicing and order processing, record keeping, organisation and filing and management of records (paper and electronic records)
- Picking, packing and organisation of stock for goods in and goods out
- Stock control to maintain levels of stock in our warehouse and to ensure that our field service engineers have a full parts inventory
- Maintaining accurate customer records in our ACT CRM, Sage 50 Accounts and stock control systems
- Day to day support and collaboration with other experienced Customer Services team members.
- Internal communication to machinery sales and field service teams to highlight additional revenue opportunities for the business

**You must have**:

- strong administrative skills
- excellent written and verbal communication skills
- a keen eye for detail
- a 'roll your sleeves up' attitude to getting things done
- ability to manage multiple tasks across the day/week/month
- capability to lift and pack appropriate, mainly small sized boxes of inbound and outbound goods
- strong IT aptitude for working in Microsoft Excel, Word and Outlook as well as CRM and order processing system
- driving licence and your own transport - the company is based in a rural location and public transport services are too limited to be reliable

**You might also have**:

- Experience in a customer service or field service support role Knowledge of Sage 50 and ACT CRM
- Skills and expertise of moving freight in and out of the UK to and from Europe.

**About PrintSafe Ltd**

Established in 2006, PrintSafe Ltd supplies and supports a range of machinery from the German packaging machinery manufacturer Koenig & Bauer Coding GmbH, part of Koenig & Bauer AG, the world's second largest manufacturer of print systems.

Our range of coding and marking equipment is intended for use by manufacturers and packaging companies throughout the UK and Ireland for printing late-stage variable data on a wide range of products and packaging.

We provide equipment for printing expiry dates, batch numbers, lot codes, unique identifiers, linear bar codes, 2D datamatrix codes and logos.

**More about Koenig & Bauer Coding GmbH (formerly KBA-Metronic GmbH)**

Koenig & Bauer Coding GmbH, whom PrintSafe Ltd represents directly and exclusively in the UK and Ireland, is a medium-sized German technology company specialising in the development, design, production, marketing and service of coding and marking systems. Koeing & Bauer Coding is in turn part of the Koenig & Bauer Group, the world's second largest manufacturers of printing presses. Koenig & Bauer Coding products are niche and highly engineered, but also have mass B2B market appeal too, providing reliable, critical production environment coding systems for the food, pharmaceutical, medical, cable, automotive and technology industries.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

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