Technical Support Technician

2 weeks ago


Manchester, United Kingdom Adria Solutions Ltd Full time

Technical Support Technician -Manchester/Hybrid Working - £31k
On behalf of our industry-leading client based in Manchester, we are recruiting for a talented Technical Support Technician. As Technical Support Technician, you will provide support for all staff in relation to technology-related requests, issues and incidents.

The Technical Support Technician will be responsible for:

- Log, analyse, triage, and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team.
- Analyse Incident, Problem and Change data to identify the underlying causes and propose resolutions via Service Improvement Plans.
- Ensure that the team processes and procedures are kept up-to-date and followed by team members.

The Technical Support Technician will have the following:

- ITIL Foundation V3
- Configure and install desktop and laptop hardware.
- SharePoint (Collaboration Toolkit)
- Service desk/issue logging tools
- MS Office suite
- MS Windows server
- Service Management Techniques (ITIL)
- IT operations and service delivery management & project management experience.

**Benefits**:

- Flexible working hours with 3 days remote working
- Health Cash Plan
- An additional day off for your birthday
- Company pension scheme and group life assurance

Technical Support Technician -Manchester/Hybrid Working - £31k
Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place


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