Receptionist/administration Assistant

**Job Purpose**:
Offer general assistance to the practice team, projecting a positive, professional and friendly image to patients and other visitors, either in person, via the telephone or electronically.

Undertake a variety of administrative duties to assist in the smooth-running of the practice, including the provision of secretarial and admin support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Receive, assist and direct patients in accessing the appropriate service of healthcare professional in a courteous, efficient and effective way

**About Us**

Sitting in the heart of Eastbourne we are a patient practice serving circa 12,000 patients. We provide Primary Care through a variety of services, from GPs, Paramedics, Nurses and other care service roles. Each member of this close and friendly team play their part in delivering the best care service. We set ourselves apart through our service and care to the community and you will play an integral role alongside your colleagues.

**What does it mean to work here?**

It’s a great time to be part of Arlington Road Medical Practice, we are building on our reputation as one of the most welcoming medical practices in the area. We are renowned for our training and development of our team, we are building for a future which provides an opportunity to grow and develop your career.

You will be part of a hardworking and committed team who have people at the heart of what we do.

We are proud of our diverse team, we see how this provides a variety which complements how we connect with our people. Everyone is welcome.

**About You**

You don’t need any formal qualifications for medical services for this kind of role - but really good people skills are a must

It does require training and development in the role, we provide this as part of your induction. You do need to be able to communicate as you will be speaking to patients both face to face and telephony. The role will also require a good level of literacy and typing will be a strong part of the role.

**Outline of main duties and responsibilities**
- Book in patients for all clinics and appointments
- Making appointments on the telephone and at the desk using computerised appointments system
- Booking in new patients, temporary residents etc and completing appropriate forms
- Taking messages on the telephone and at the desk and processing appropriately, passing on where necessary
- Advise on charges for private services (eg completion of medical forms, to whom it may concern letters etc), accepting and receipting payment for same.

**Telephones**
- Making appointments over the telephone
- Taking and dealing with incoming calls, including giving our results to patients, answering general queries and transferring calls on where appropriate

**Prescriptions**
- Preparing prescriptions as requested by patients either paper or electronic

**Hospital Box**
- Take in hospital post, date stamp, sort for scanning or other action
- Take in samples from staff or patients and log
- Complete forms where necessary
- Ensure all samples are correctly labelled
- Have samples and hospital post ready for collection

Carry out any other duties that are considered appropriate to the post.

This job description may be reviewed from time to time in discussion with the post holder.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health and Safety**

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health and safety policy, the practice health and safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of tra