Bank - Administrator

Job Introduction
To support the Administration Manager in delivering a consistent and co-ordinated approach to the operational management of Sexual Health service. Undertaking full reception and administrative duties across our Northern Lincolnshire Sexual Health Services based at Stirling Medical Centre in Grimsby, and The Ironstone Centre in Scunthorpe.

To perform a variety of tasks in support of the patient journey from referral to consultation through to discharge.

To be proficient in the use of computerised systems for booking and tracking all types of outpatient appointments and patient electronic records ensuring this function is co-ordinated and updated accurately and in a timely manner.

To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.

Main Responsibilities
This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:
- Sort and distribute and action incoming mail if required.
- To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
- To undertake reception duties, including updating patient’s personal details and organising follow-up appointments or add patient to an outpatient waiting list following a standard operational procedure.
- To ensure telephone enquiries are dealt with in a polite and courteous manner.
- Liaise with Administration Manager and Chlamydia Co-ordinator to action DNAs to the service.
- Use the Lilie patient management system book, register and track patients through the service.
- Support with and maintain our robust express kit process; which will include the follow up on administering all negative results.
- To maintain a filing system for any hard copy records, ensure electronic records are maintained in line with our organisations policy and guidelines.
- To work in line with our organisational values and behaviours, in addition to maintaining our local and regional guidelines
- Maintain the work area in a clean, tidy manner at all times ensuring the security requirements of the office area are met.
- To support and share equal responsibilities of all tasks that fit within the remit of the Administration Assistant.
- Maintain a safe environment for patients, staff and visitors
- To participate in service developments for the administrative team
- To be a team player developing team working and encouraging a collaborative approach working closely with the nursing team on the department.
- Contribute to working towards our call management service levels and maintain excellent customer service.
- To support the Administration Manager in the day-to-day operational functions of the department and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times

**Essential**

**Desirable**
- Educated to GCSE level or equivalent in Maths and English
- Able to organise and prioritise own workload
- Able to communicate effectively and in appropriate manner with individual and groups at all levels
- Work as part of a multi-disciplinary team
- IT skills and experience in using office software such as Word, Excel and PowerPoint
- Good interpersonal skills, both verbal and written.
- Work using own initiative
- Able to plan own workload
- Forward thinking with logical and positive attitude
- Flexible
- Open and honest
- Flexibility in work practice in order to cover work from other sites if required
- Ability to travel to other sites
- European Computer Driving License
- Previous NHS experience
- Previous experience of working within health or social services
- Wish to develop personal career and service
- Car Driver / Owner
- Experience of using Lile

About The Company
We change lives by transforming health and care.

Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all.

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Car