Bookings Advisor

**We have an exciting opportunity for the right person to join our well established team as a Bookings Advisor at our Family Photography Studio in Shipley**

This is an ideal job for someone who is a very strong communicator, who likes talking to customers of all ages and would love to become part of a well-respected team, joining a successful growing business and work within a fantastic, friendly environment.

**30 Hours a week** as follows:

- Tues 9.30-5pm, Weds 11.30-8pm, Thurs 11.30-8pm _&_ Sat 9-4.30pm

*more hours and occasional overtime may be available

**About us:

- **

MI&Co is a very well-established quality portrait studio, based in Shipley. We provide a first-class family portrait experience, creating special memories at key stages of people’s lives, from babies to grandparents, with finished framed products often adorning our client’s homes as treasured ‘wall art’ for generations to come. We are proud to have built up a fantastic reputation for providing a truly excellent end product, with a memorable, enjoyable quality service from start to finish.

**Role Overview**:

- This unique role will be speaking to predominantly families over the phone (both outbound and incoming calls to both existing, new and potential new customers). The purpose of most calls is to make ‘bookings’ in our diary, of course, but there is much more to it than thatas this job is quality over quantity. You will be giving families advice on what to expect from their ‘Family’, ‘Couple’ or ‘Pets’ Photoshoot experience with us - covering everything from the best time to book their shoot with us to suit their family, through to what to wear and ideas to personalise their session. You may be suggesting things such as sentimental props or accessories to show off their personality, hobbies or interests. Additionally, you will be explaining special offers and giving an idea of pricing and product expectations to prepare the customer, before they attend their shoot with us.

You will also cover various face to face reception duties, such as meeting and greeting families upon their arrival at the studio and making people feel very welcome. Helping with customers collections of their finished products and taking payments, processing vouchers plus other basic admin duties behind the scenes.
- Has past experience in a customer service environment
- Is focused and able to work on their own, with or without supervision
- Is able to demonstrate exceptional customer service skills
- Is confident with an excellent clear voice and friendly telephone manner
- Excellent at articulating creative ideas.
- Possesses a highly positive and enthusiastic personality
- Is well presented
- Has good IT and admin skills
- Is target driven

**Job Types**: Full-time, Part-time

Pay: £18,000.00-£21,000.00 per year

Expected hours: 30 per week

Additional pay:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking

Schedule:

- Flexitime
- Weekend availability

Application question(s):

- What appeals to you the most about this job?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person