IT Support Engineer

2 weeks ago

Cambridge, United Kingdom Sepura Full time

The IT Support Engineer is responsible for delivering an excellent end-to-end support in accordance with the IT Team (Desktop services) service level agreements. By supporting business users and associated departments, the IT Support engineer ensures all incidents are analysed, resolved, and reported back in a timely manner. The role offers a diverse day to day working experience with opportunity to support and work with Infrastructure services for onward development. - Ensure all Desktop service desk incidents are appropriately prioritised based on impact. - Review support request and manage/own through to resolution in a timely and professional manner. - Being integral in the diagnosis of reported faults and taking steps to resolve. - Develop service plans to mitigate software, hardware, and networking issues. - Ensuring the reliable operation of client IT Hardware including PCs, Laptops and phones. - Partner with IT and business personnel to discuss the impact of incidents on products and services. - Develop business support standards, processes and procedures, and guidelines for incident management. - Proactively learn and train other staff members (Apprentice) on new product and service technologies. - Completing requested maintenance actions according to appropriate procedures. - Produce, revise, and enhance IT procedures and documentation. - Contribute to mini-project and investigations that enhance the IT services provided. - Undertake evaluations of products, services or software that may enhance the desktop environment. **Qualifications**: - A Level/HND Qualification - ITIL qualification or equivalent IT Service Management certification or experience Experience and Skills - Demonstrated work experience in IT service delivery - Experience using help desk ticketing software - Experience with incident troubleshooting and escalation - Strong customer service ethic - Excellent verbal Communication skills - Excellent analytical and problem-solving skills Personal Attributes (Essential) - Highly motivated individual with initiative to achieve excellent support service. - Flexible and hardworking. - High interest in technology and always keen to learn how things "work" - Innovative and passionate about delivering and maintaining an exceptional IT user experience. - Enthusiastic, approachable with a sense of humour and willing to "pitch in" for the benefit of the team. Our customer base includes many different industries and markets around the world. Our complete TETRA and LTE solutions have been developed specifically for users in multiple sectors to face their critical communications challenges. There is no such thing as a typical day here at Sepura. You will be supported by your manager and team, as well as collaborating with other departments across the business. - Flexible working hours - Pension, dental care and healthcare - Support of staff wellbeing - Discounted gym membership - Subsidised Hub on site restaurant - Large, free car parking on site and electric car charging points - Social events and activities

  • IT Support Engineer

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom VIQU IT Recruitment Full time £30,000 per year

    IT Support EngineerCambridge - Office basedUp to £30,000VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage...

  • Multi-Skilled Engineer

    4 days ago

    Cambridge, United Kingdom The Engineer UK Full time

    Multi-Skilled Engineer / Maintenance Engineer Job Title: Multi-Skilled Engineer x2Location: Fulbourn, CB21 5ETSalary: £43,000 per annum plus annual standby of £3188 (subject to completing probation and going on rota 1 week in 3) plus overtimeJob Type: Full time, PermanentWorking Hours: Mon-Friday (8am - 5pm) About The Company S&B Herba Foods Ltd source and...

  • Multi-Skilled Engineer

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom The Engineer UK Full time £28,932 - £43,480 per year

    About The JobJob Title:Multi-Skilled Engineer x2Location:Fulbourn, CB21 5ETSalary:£43,000 per annum plus annual standby of £3188 (subject to completing probation and going on rota 1 week in 3) plus overtimeJob Type:Full time, PermanentWorking Hours:Mon-Friday (8am - 5pm)About The CompanyS&B Herba Foods Ltd source and import rice and grains (and other raw...

  • IT Support Specialist

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Camb IT Support Ltd Full time £30,000 - £50,000 per year

    Company DescriptionCamb IT Support Ltd has been delivering reliable and responsive IT support to businesses in Cambridge and the surrounding regions since 2004. Our services range from day-to-day technical support to designing complete IT infrastructure solutions, including cloud services and VoIP telephony systems, helping businesses operate and grow with...

  • Senior Technical Support Engineer

    2 days ago

    Cambridge, United Kingdom Applause IT Full time

    **Senior Technical Support Engineer - SaaS, Virtualisation, Scripting** **Cambridge - £40,000 - £70,000 + Benefits** Applause IT are looking for a Senior Technical Support Engineer with experience within a SaaS environment, to join a forward thinking and growing global software business. The successful Senior Technical Support Engineer will be...

  • 2nd Line IT Support Engineer

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom VIQU IT Recruitment Full time £20,000 - £35,000 per year

    2ndLine IT Support EngineerCambridgeUp to £30,000VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology....

  • Multi-Skilled Maintenance Engineer | 25 Days Holiday

    4 days ago

    Cambridge, United Kingdom The Engineer UK Full time

    A leading engineering firm based in the UK is seeking two Multi-Skilled Engineers to join their team in Fulbourn. The positions involve conducting preventative maintenance, reactive repairs, and collaborating with operation teams to drive improvements in equipment efficiency. Ideal candidates will have a minimum Level 3 qualification in Engineering, strong...

  • IT Support Engineer

    6 hours ago

    Cambridge, United Kingdom IT Talent Solutions Ltd Full time

    IT Support Engineer required for my client based in Cambridge for a permanent role paying £26- £34k DOE ***You will be Providing excellent technical IT support to clients as part of the IT team via telephone, remote connections and deskside assistance. The role would suit someone with experience in a helpdesk environment. Technical qualifications, such...

  • Infrastructure Engineer

    6 days ago

    Cambridge, United Kingdom IT Talent Solutions Ltd Full time

    Infrastructure Engineer / IT Support Engineer required for my client based in Cambridge for a permanent role paying £41k This is a hybrid role Essential experience & technical abilities: - " Windows server support experience " Experience managing a Windows Active Directory, DNS,DHCP,GPO, MDT, and Exchange environment " Experience of implementing and...

  • Trainee IT Field Engineer

    4 days ago

    Cambridge, United Kingdom Cerco IT Full time

    **Trainee IT Field Engineer - No Experience Necessary** **Competitive rates of pay** Do you want to get your foot on the ladder of the I.T sector and launch your new career? Our prestigious Employment Partners are currently recruiting I.T Field Engineers to work a variety of roles at multiple sites around the country. In order to best prepare you for...