Communications Administrator

6 days ago

Warrington, United Kingdom American Golf UK Full time

Job Advert At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a Communications Administrator within the Central Operations team at our Retail Support Centre in Warrington, you will play a pivotal role in ensuring our stores receive clear, concise, and actionable communications. Reporting to the Head of Central Operations, you will work closely with the team to streamline processes and enhance communication channels, ensuring store colleagues are well-informed and their feedback is integrated into our continuous improvement efforts. **Key Responsibilities**: Weekly Store Communications: - Translate business needs into actionable weekly communications for stores, collating information from various business support functions into a cohesive narrative. - Publish the consolidated document and any supporting materials on our intranet platform. - Ensure that stakeholders, functional heads, and the executive team are included in the audience. - Disseminate urgent updates on the company intranet with “breaking news”. - Ensure timely responses to store colleagues’ questions, fostering a continuous feedback loop. Diary Management: - Coordinate the weekly feedback calls between the Head of Central Operations and store/area managers. - Ensure feedback is effectively communicated to key stakeholders. Retail Activity Plan (RAP): - Manage and keep the RAP up to date in collaboration with operations and other key functions. Administrative Support: - Handle insurance claims, gift card sales, and manage store consumables. - Support the Central Operations team in delivering key objectives and business projects. Strategic Communication Platform Enhancement: - Play a key role in replacing current communication platforms and implementing new solutions. - Act as the "Key User" and expert for our communication platforms. - Retail Experience: Experience within a retail environment at management level would be desired. - Collaborative: Work cross-functionally to gather information related to key business objectives. - Efficient: Drive change to improve team efficiency, productivity, and processes. - Pro-active: Identify and implement continuous improvement opportunities. - Organised: Assist in prioritising departmental workload to support the business strategy. - Commercially Savvy: Maintain awareness of business performance and targets. - Adaptable: Handle the dynamic nature of the Central Operations environment with a positive attitude. - Technically Skilled: Intermediate to advanced Microsoft Office skills. - Enthusiastic: Bring a positive spirit and drive collective work ethic. - Knowledge-Seeking: Demonstrate a thirst for knowledge and personal development.

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