Support & Ops Specialist, English and Chinese Language

4 days ago


Coalville, United Kingdom Amazon UK Services Ltd. Full time

Advanced level of Chinese (B2/C1) and English (B2/C1) - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)
This job requires flexibility to work night shifts. Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations. Key job responsibilities - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience - Be aware of and adhere to applicable company policies when dealing with customer interactions - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
- Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification.
- Relevant experience in a logístical working environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



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