Customer Success Advisor

2 weeks ago

Reading, United Kingdom FixMyCar Full time

It’s an exciting time to join FixMyCar as we continue our growth in the UK market. We are the UK's leading online marketplace for linking garages to customers. FixMyCar aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners.

The role of Customer Success Advisor will be working with the National Accounts team supporting with queries and providing support to our key networks.

**Job responsibilities**:

- Contacting business clients proactively to build relationships and walk them through the process of using FMC’s products or services
- Maximising value for FMC garages by ensuring they have the tools, resources and training they need
- Developing and improving customer onboarding processes and ongoing support policies
- Creating resources for customers that help them fully understand and utilise FMC's products and services
- Upselling Branded Networks and cross-selling by recommending additional products or services
- Gathering data on improving products and services to share with upper management
- Providing high-level technical and product support on the FMC platform and third-party workstreams
- The above is not an exhaustive list, but an overview of the key focus areas.

**Requirements**:

- Previous experience in a process driven role
- Previous experience in a analytical role
- Excellent communication and interpersonal skills
- Strong time management skills - ability to prioritise workload effectively
- Problem solving skills with the ability to suggest solutions
- Excellent attention to detail

**Benefits**
- Fully remote/flexible working
- Holidays: 25 days per annum
- Private Medical Insurance (70% Company funded)
- Life Assurance (4x basic salary)
- Pension: 5.5% Employer contribution (5% Employee contribution)
- Employee Assistance Programme
- Flu vaccinations allowance
- Home-based allowance
- Eye test allowance
- 2 volunteering days
- Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)

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