Authorisation Caseworker

Contract Type
- Fixed Term Contract / Secondment
Contract length
- 12 months
Working Pattern
- Full time
Working Hours
- 35 hours
Salary
- £33,405.38
Location Options
- Birmingham with part of the week working from home
Function Type
- Administration and Business Support

We are recruiting for Authorisation Caseworkers - Level 3 (internally known as Authorisation Officer - Level 3), on a secondment or fixed term basis of 12 months across our three Centres of Excellence in Authorisation.

The Authorisation function of the SRA is one of the largest operational teams within the organisation. As an Authorisation Caseworker you will assist in delivering the team’s regulatory objectives and make sure that the associated processes meet the relevant service levels and key performance indicators.

**Previous unsuccessful applicants to the Authorisation Caseworker/Officer level 3, 2 and 1 roles in the past 6 months, will not be considered and should not re-apply.**

**What’s in it for you**:

- Make a difference to regulatory outcomes with effective decision making.
- Coach and support others in the team.
- Development of knowledge across varied work areas within a multi-skilled team.
- Career progression and development opportunities.
- Being part of a high performing team and supportive team, delivering excellent customer service.
- Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation.
- Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%.
- 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
- Access to employee discount vouchers for savings on High Street brands, travel and supermarkets.
- Life Assurance cover of 4 times basic salary.

**What we are looking for**:

- Experience of making high risk and complex decisions in a timely manner.
- Detailed understanding of casework processes, with a customer focused passion for identifying improvements and efficiencies.
- Someone who can work collaboratively by confidently explaining rules and requirements to others and share experience, knowledge, and expertise.
- Experience of proactively dealing with demanding customers.
- Experience of supporting and mentoring colleagues across the wider directorate on procedural/technical queries and provide both positive/constructive feedback.
- Experience of designing and delivering training and understand quality assurance measures.
- Experience of navigating and editing our CRM system with a focus on data integrity.
- Someone who takes accountability for prioritising workload with a high level of attention to detail.
- Someone with excellent communication skills and a focus on delivering excellent customer service.

**Useful information**:

- There is a role profile attached at the bottom of this advert which details the full skills and experience required.
- This is a hybrid role and will be based in our Birmingham office up to two days a week, and from home the rest of the week.
- Interviews will take place: Wednesday 18, Thursday 19 and Friday 20 June 2025.
- Previous unsuccessful applicants to the Authorisation Caseworker/Officer level 3, 2 and 1 roles in the past 6 months, will not be considered and should not re-apply.

**To Apply**
- The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.

**Vacancy closing date: 09/06/2025, 09:00**

**The Solicitors Regulation Authority is an Equal Opportunities Employer.**

**Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.**

**Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.