Hotel Front Desk Clerk

2 days ago


Glasgow, United Kingdom Argyll Hotel Full time

**Overview**

**Responsibilities**
- Greet guests warmly upon arrival and check them in efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage phone calls with professionalism, demonstrating excellent phone etiquette.
- Process payments and maintain accurate records of transactions.
- Assist with room assignments and ensure all guest requests are fulfilled promptly.
- Address any guest complaints or issues with empathy and professionalism, striving for resolution.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Maintain the front desk area in an organised manner, ensuring it is presentable at all times.

**Requirements**:

- Previous experience in hospitality or customer service is preferred.
- Strong phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are advantageous for effective guest interaction.
- A friendly disposition with a passion for providing exceptional guest services.
- Ability to work flexible hours, including weekends and holidays as needed.
- Proficiency in using hotel management software is a plus but not mandatory; training will be provided.

Pay: £12.21 per hour

Expected hours: 32 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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