Apprenticeship Support Administrator

Ocean Park House, Cardiff 37 hours Temp £24,243 rising to £26,500 31/10/25

**If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you**

**What you’ll do**:
We are looking for a passionate individual to work as part of an Administrative support team supporting our Apprenticeship route Managers, Assessors and Support staff with Administrative tasks such as booking exams and controlled tasks, invigilation, setting up e-portfolio accounts and liaising with learners and employers via telephone.

This role is a temporary position to cover maternity leave for approximately 10 months (~August 2026)

The role sits within the Apprenticeship Administration team reporting to the Training Manager and is based in Ocean Park House.

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

**What you get in return**:

- Generous holiday package (up to 45 days per year)
- Excellent professional development opportunities.
- E-learning platform available to all staff.
- Annual salary increases
- Staff counselling sessions
- Mental Health First Aider
- Wellbeing initiatives
- Bi-annual performance reviews
- Staff Council
- Flexible and hybrid working (where applicable)
- Team building days
- Volunteering days
- Staff celebration days
- Length of service, birthday and yearly appreciation rewards
- Staff Recognition Awards
- Healthcare cash plan
- Contributory pension scheme
- Life assurance

**Our Values**:
At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.

**Diversity statement**

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.

**What next?**:
**An interview process consisting of**:
A two-stage interview in person interview will be carried out and will include a work based task (full details provided prior to interview).

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

**Safeguarding**:
What you get in return:

- Excellent professional development opportunities
- Generous holiday package (up to 45 days per year)
- E-learning platform available to all staff.
- Annual salary increases
- Staff counselling sessions
- Mental Health First Aider
- Wellbeing initiatives
- Bi-annual performance reviews
- Staff Council
- Flexible and hybrid working (where applicable)
- Team building days
- Volunteering days
- Staff celebration days
- Length of service, birthday and yearly appreciation rewards
- Staff Recognition Awards
- Healthcare cash plan
- Contributory pension scheme
- Life assurance

Our Values:
At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement - values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.

**Person Specification**:
What we are looking for

**Experience**:

- At least 1 years’ experience in an office

**Qualifications & Knowledge**:

- Experience using Microsoft packages
- 3 GCSEs (or equivalent) Grade C or above

**Skills & Attributes**:

- Excellent written and verbal communication skills
- Team player with the ability to work on own initiative
- Organised and able to manage own workload

**Personal Qualities**:

- To uphold ACT Values
- A positive & optimistic attitude
- Someone who understands the need to build a good rapport with learner and employer
- Someone who understands the need to build a good rapport with lear