Customer Care Assistant

4 days ago

Antrim, United Kingdom Strand Holdings Ltd ta McDonald’s Restaurants Full time

**About us**

Strand Holdings Lts t/a Mcdonald’s Restaurants within The Junction Retail Park and other sites located throughout Northern Ireland. We are professional, innovative and agile brand who are always keen in adding forwarding thinking individuals to our sucessful, growing teams.

Within our work environment, we include:

- Break allowance
- Growth opportunities
- Wellness programmes
- On-the-job training
- Safe work environment
- Lively atmosphere
- Company perks
- Flexible working hours
- Uniform

**Responsibilities**:

- Answer a variety of questions from the public.
- Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers Make it genuine
- give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
- Adapt to each customer’s needs - be customer confident and provide an individual experience that exceeds their expectations, e.g. Be patient with customers who need help, offer to explain the menu
- Get to know regular customers and treat them individually
- Use positive gestures and create ‘magic moments’, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special
- Direct queues during busy periods and support in store events with enthusiasm
- Use initiative and confidence - approach and interact with customers Answer customer queries confidently and professionally - keep up-to-date with knowledge on our food and promotions
- Monitor food quality being consumed by customers
- Treat all customers and colleagues with courtesy and respect
- Work as a supportive team member

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16 - 37 per week

**Salary**: £10.90-£11.20 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Flexitime
- Gym membership
- On-site parking
- Store discount
- UK visa sponsorship

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Night shift
- Weekend availability
- Weekends only

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- The Junction Retail Park: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day shift (required)
- Night shift (required)

Work Location: In person

Flextime

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