Service Agreement Assistant

5 days ago

Eastbourne, United Kingdom East Sussex County Council Full time

Job Introduction
**Do you enjoy working in administration in a fast-paced environment and want to further this by providing a valuable role in public service? Do you have a confident telephone manner? If so, then we would love to hear from you.**

We are recruiting for a Service Agreement Assistant, who will join our Service Agreement Team working in Adult Social Care Financial Services. We are a changing and evolving service and, as part of the team, you will be central to this, often acting as the first point of contact for the Department.

You will be dealing with calls from Providers and from internal stakeholders.

You will maintain the accuracy of the system when processing care contracts, needing to be proactive and take responsibility for your own work. You will be a key part of the service delivery.

Ideally you will have:

- Good listening skills with a friendly and helpful telephone manner
- Ability to multi-task and deal with conflicting priorities to meet deadlines
- Ability to resolve noncomplex decisions
- Be a team player
- Be able to use a wide range of IT systems such a Word, Outlook, Excel etc.
- You will be a positive, proactive person who possesses a “_can do”_ attitude
- In return we will offer:_

A friendly supportive team environment with a full induction package, supervision, and training relevant to the role. We can provide support with accessing the apprenticeship levy which will help you work towards a recognised qualification.

Employee wellbeing is of paramount importance when working at ESCC and we offer a wide selection of help and services to support you. Please visit our benefits page to see the diverse range of benefits available to help and support you during your employment.

The role offers flexible working, with the requirement to work from St Mary’s House for one day per week (minimum), and the remainder from home or another location if you wish.

You will be entitled to 22 days annual leave which rises to 25 days after 5 years’ service. In addition, you are also entitled to 2 statutory days at Christmas as well all bank holidays.

Interviews will take place in-person at St Marys House Eastbourne, on a date to be arranged

**_For work that makes a difference_**

Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.

Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Company Information

Package Description

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