Team Leader

**Up to £37,000 + Bonus Opportunities - OTE £40K+**

**Summary of the role**:
This is a full-time, on-site role for a Team Manager based in Llantrisant. The Team Manager will oversee daily operations, manage a team of telemarketers, and ensure that team members meet performance targets and provide excellent service. Responsibilities include monitoring performance, conducting regular reviews, and implementing training and development programs. The Team Manager will also coordinate with other departments to optimize processes and contribute to business goals.
- Motivate and encourage the morale of the team, proactively managing all employee relation issues, ensure team efficiency and employee engagement.
- Develop and monitor progress towards targets, review branch profitability and share with senior management.
- Carrying out regular one-to-one and team meetings to provide coaching, feedback, support and set individual career pathways.
- Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team.
- Carrying out team audits to ensure the team are paying close attention to detail (i.e. following scripts).

***Skills and Experience Required/Desired**:

- 1 year+ Managerial experience in a regulated office environment is desired
- CII qualification preferred.
- Regulatory awareness and ability to work to FCA guidelines.
- Previous experience managing, leading, or supporting a team is required.
- Able to interpret data with accuracy and present findings articulately.
- Committed to learning and developing industry knowledge pursuing standards in excellence.
- Strong communication skills.
- Can display a sale driven and motivational attitude.
- An approachable and open-minded management style with a genuine desire to help their team thrive.
- Excellent communication skills and the ability to listen, coach, mentor, and support colleagues.

***Benefits**:

- A generous base salary of up to £37,000 + Bonus Opportunities - OTE £40K+
- Monday - Friday, flexible hours between 8:00am - 6pm
- Benefits include 25 days holiday, pension, and life insurance.
- Training opportunities, fully funded qualifications, and learning and development courses.
- Progression opportunities.
- Department events.
- Fun, positive work culture.
- Gallagher Benefits Choice Portal.
- Employee referral scheme.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.
We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.
We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.