Digital Support Apprentice

1 day ago

Inverness, United Kingdom QA Apprenticeships Full time

**Why Brodies?**

Brodies LLP is a prominent UK law firm headquartered in Scotland, that provides expert advice to UK and international clients. They have the capability and expertise to deliver mandates with global reach, uniting specialist perspectives from across our firm to offer bespoke legal solutions and advice, resulting in impactful outcomes for our clients.

With offices in London and throughout Scotland, they are dedicated to driving innovation in the legal sector, leveraging new technologies and forward-thinking strategies to deliver exceptional value and efficiency for our clients.

**Overview**:
Brodies have a great opportunity for a Digital Support Apprentice to support their Founder and the rest of the team.

**What’s involved?**
- Working in the facilities team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders.
- Becoming the business superuser of imanage (a bespoke CRM system designed for Brodies within data management) and working collaboratively across teams supporting colleagues where required.
- Becoming an expert in Connect their internal system for diary invites and setting meetings up for internal stakeholders
- Managing shared diaries through Outlook for directors across the business.
- Sending out business terms and conditions to new clients via adobe sign
- Other ad hock duties such as arranging business events such as team building exercises.

**What do they need from you?**
- Excellent customer service skills and clear communication with clients and colleagues.
- Excellent personal presentation skills.
- Prepared, organised and able to prioritise work efficiently and to strict timescales.
- Excellent attention to detail.
- Experience working in a fast-paced environment.
- Be a strong team player.
- Good communication skills.

**Salary**: £17,000 - £19,000 per annum.

**Working week**: 35 hours per week, between the core hours of 7:30am and 6pm.

**Benefits**:

- Hybrid working.
- Pension.

**Future prospects**:
Upon successful completion of the apprenticeship, you will gain a full time role.

**Important information**:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time, **APPLY NOW

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