Business Administration Apprentice

**Business Administration Apprentice**:

- Date: 20 Sep 2024- Job Location: GloucesterThis is a Gloucester City Council job.
- Job Title: Business Administration Apprentice
- Job Location: Guildhall
- Salary: £17,035 per annum
- Hours per Week: 37.00
- Contract Type: Apprentice
- Duration: 21 months
- Closing Date: 13/10/2024
- Job Requisition Number: 10040
- This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

**About the role**:
Gloucester City Council’s Culture team are looking for a Level 3 Business Administration Apprentice to support the development and delivery of the service. This role will work behind the scenes to ensure that everything is in place to support the delivery of our front-facing venues - which includes Gloucester Guildhall, Blackfriars Priory, and the Museum of Gloucester.

You will provide business administration in several areas including live events, weddings, guided tours, exhibitions, purchasing of goods and services, collecting data for service development to name a few, but your primary focus will be supporting the venue hires function within the cultural venues. You will respond to venue hire enquiries, ensuring that hirers are provided with all booking information in advance, and you will continue to liaise with customers through their customer journey. You will ensure that invoices are raised, and payments received, along with follow up communication on how their experiences were with the service.

This role is predominantly a desk-based job; however, you will take on a face-to-face role in welcoming our hirers to the venue, ensuring that their needs are met. You will support front line services including operations and box office when required and you will support several service improvement projects which may involve researching, streamlining of processes and production of training guides.

As part of the apprenticeship, you will complete a Level 3 Business Administrator qualification in conjunction with Adult Education.

**About you**:
We are looking for someone who has an eye for detail, methodical in their approach and is not afraid to challenge our operation and suggest service improvements. You will be relied upon to provide administration across our venues therefore skills in prioritisation and organisational are essential and you need to be a team player and take responsibility for your work. Without administers working behind the scenes, our cultural venues could not successfully operate, so if you want to feel accomplished in knowing that you are playing a key role in providing culture in the City of Gloucester, then this could be the apprenticeship for you.

**About us**:
We are a dynamic local authority providing essential services to the people of Gloucester. The city is diverse, with communities known for coming together in both times of need and times of celebration. We want everyone to be proud of where they live and make sure no-one gets left behind, and we’re always looking for people who share that vision.

Gloucester City Council’s main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It’s all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We’re always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance. We don’t just have our main office either. Our staff run some of the popular venues and attractions we have in the city, like the Museum of Gloucester and the Gloucester Guildhall. We also provide community-based services like the crematorium and Shopmobility.

All GCC employees benefit from the knowledge that the work they do can directly improve the lives of the people of Gloucester; we believe that by doing so they deserve to be further rewarded.
- Flexible and agile working opportunities
- 25 days annual leave
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and