Customer Service Agent

16 hours ago

Hove, United Kingdom 360 Resourcing Solutions Full time

**Are you an experienced English-speaking customer service professional looking for a challenging new role?**

If the answer is YES, our client wants to hear from you They are currently looking for a Customer Service Advisor to join their team in Brighton.

**To be considered, you must possess fluent English-Speaking skills**

Our client recognises that their people are the key to their success. They can offer the successful Customer Service Advisor a salary of **£19,760** plus benefits including:

- Pension
- Private medical cash plan
- Eyecare vouchers
- Death in service
- Retail & Hospitality vouchers
- Cycle to work scheme
- Employee and Colleague of the month awards
- Christmas and Summer Parties
- Training
- Career Progression
- **Your new role**:
You will process information in response to customer enquiries, concerns and requests in a timely, personable, and professional manner and resolve customer complaints in a patient, efficient and courteous manner; carrying out action as and when required.

The successful Customer Service Advisor will consistently display a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction. Responsibilities also include:

- Assisting customers by placing bets over the phone.
- Accurately translating website text as required by customers.
- Escalating issues to the Assistant Team Leader/Team Leader, as necessary.
- Tracking and monitoring work activity.
- Displaying a high level of attention to detail whilst recording and updating account information.
- Monitoring website for errors and testing website after systems updates and new product launches.
- **This is a shift-based position, and our client would need you to work weekends and bank holidays when your shift pattern requires it.**

**Who they are looking for**:

- Excellent verbal and written communication skills in English.
- Good numeracy skills.
- Strong IT skills including good working knowledge of Microsoft Outlook.
- Ability to multitask, prioritise and work under pressure.
- Excellent accuracy and attention to detail.
- Proactive and results-driven approach.
- Exceptional problem-solving skills.
- Faultless telephone manner.
- Customer focus and commitment to service excellence.
- Ability to learn quickly in a changing environment.
- Confidence and ability to deal with difficult situations.
- Our client has been providing first-class support services to the online betting and gaming industry for over 17 years including the Marathonbet brand. Some of the areas they specialise in are marketing, quality assurance, finance, customer service, anti-fraud,and compliance.

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