Product & Operations Executive - Traveleyes

**PRODUCT & OPERATIONS EXECUTIVE - TRAVELEYES**

**Location**: Borehamwood / Hybrid / Fully Remote

**Contract**: Permanent - Full Time - 37.5 hours per week

**Salary**: £23,000 - £28,000 per annum

**Reporting to**:TravelEyes Product Manager

**Job Benefits**: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family

**About the Role**:
The role involves supporting the Traveleyes product manager with various administrative tasks and taking ownership of the Tour Manager and customer information packs. Key responsibilities include liaising with ground agents and local suppliers to ensure all operational aspects of Traveleyes holidays are confirmed. Additional duties include helping to source information and images for new products, monitoring feedback to identify ways to improve the product or service offered, providing visa information support, and collaborating with the Product Manager to discuss new ideas for the product range.

With guidance and training, you will improve and monitor existing holidays to ensure they are market-leading. You may also take leadership of all aspects of the product, from initial development to sales, profitability, and quality issues. Responsibilities extend to the promotion of products, which involves writing and proofing website pages, as well as producing articles for various promotions and newsletters. Additionally, the role could include negotiating and liaising with suppliers to maintain strong working relationships.

There may be the need to travel or work out of hours (with notice and irregularly). As a growing product range this role has the opportunity to help develop the future of Traveleyes and potentially progress within.

**What are we looking for?**

We would love to hear from you if you have these essential skills:

- Well organised with excellent attention to detail.
- Ability to juggle tasks and meet deadlines.
- Sound written and verbal communications including confident telephone manner.
- A passion for travel and love of exploring destinations.
- Good working knowledge of Office software.
- Ability to work on own initiative but also happy to work collaboratively on certain projects

The following criteria is desirable and advantageous:

- Ideally previous experience of working with detailed logistics.
- Ideally previous travel company experience

**About HF Holidays**:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.

**Our Application Process**:
**Equity and Diversity**: